Best Buy

Reviews

• CR

  Cristian Rivera

  May 9, 2026
  1.0
  Bad customer service I was standing for over 25 minutes on someone to assist me, 3 people from Best Buy past near me to get drinks and no one to assist me, I was there to exchange a camera I even was willing to buy something more expensive but because of their lac of interest I just returned the item.Wont recommend coming here if you need assistance.
• JH

  Jihad Harkaoui

  May 6, 2026
  1.0
  Really id give it 0 stars I had bought something online from Best Buy and they selected roadie to deliver my stuff the roadie driver ended up stealing my stuff and I went to the store one of the managers said I had to go to roadie to get my money back which makes zero sense because I didn’t pay roadie and when you lose something through fedex or ups you don’t get your money back from them you get it from the place you bought it from I think the guy was just lazy and didn’t feel like going through the process of actually trying to help and tried to pass it off to roadie I always used to work for Home Depot and we made returns all the time despite it being delivered by roadie zero stars they try to keep your money go to the south Philadelphia one if you have to or shop somewhere else
• DG

  Dr. Curtis Gregory

  May 5, 2026
  2.0
  The only reason I am giving this two stars is Best Buy has made the decision to take personal service out of the equation, assumingly to keep prices low. Try calling them and you will get a very ineffective chatbot instead of a live person. Go to the store and the staffing levels pathetic. Gone are the days where the staff are actually knowledgeable. Do your research online and purchase online as inventory levels have been low since the pandemic. Their prices are competitive but service is non existent.
• TD

  Tiphanie Debnam

  Apr 27, 2026
  1.0
  Purchased the car 12/3/2025 and march 23rd during spring break week truck went down. Because I was told by my mechanic that my fuel pump was done and radiator needed to be replaced and a/c coolant container part had to be replaced. There was a tiny whole in the valve tube where the ac coolant was leaking. When I purchased the truck within 5 days it wouldn’t cut over and I thought it was my battery. Whole time it was my fuel pump. They had my car for over a month. And I appreciate the loaner for that one month. I also had warranty too provided from them (paylink direct) every time I made a monthly payment starting February2026-April 2026 a lady name Anne Lentz kept cancelling my warranty and refunded my payments. That’s when my radiator went out as soon as I paid for march 3/6 and partial April on 3/4 & 3/6. With auto pay on 4/6. They cancelled warranty 4/5 and refunded on 4/10. While march was paid and April was auto paid enough time. Thank goodness my dad thought of me when I got the car and add my truck on to his warranty which is better. My lawyer was getting involved but instead my backup warranty paid for the radiator. Four of my coworkers told me to not buy here. I purchased her because it was convenient for me at the time. But never again. Don’t purchase warranty from them get your own.
• SS

  Steaven

  Apr 23, 2026
  1.0
  I am extremely disappointed with my recent experience at this Best Buy location. The store appeared to be fully staffed—there were multiple employees visible throughout the floor—yet not a single one made an effort to assist customers. I spent a considerable amount of time trying to get help, looking around and even making eye contact with several employees, but was completely ignored. It’s frustrating to see a store that is clearly overstaffed still fail to provide even basic customer service. Customer support should be a priority, especially in a retail environment where people often need guidance with purchases. Instead, the lack of attentiveness made the experience feel unprofessional and poorly managed. If staffing levels are already sufficient, there needs to be a stronger emphasis on accountability and customer engagement. Otherwise, having employees present means nothing if they are not actively assisting customers. I hope management takes this seriously and addresses the issue, because this level of service is unacceptable.

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