Apple Walnut Street

Reviews

• JA

  jenya antonova

  3 days ago
  2.0
  I am not surprised to see such a low rating for this store. The staff is not very helpful and they have an attitude. Interrupted me several times and did not listen. The scheduling system is very poor. Impossible to pick a time that works for me.
• CB

  Casey brooks

  5 days ago
  1.0
  They looked at us come in nobody came up to us and helped us when we asked for help they would say hold up and not help and walk away we thought if we walked out and came in they would help us and they didn’t. we eventually got help and he was helpful for 10 minutes and kept walking away in the middle of the conversation
• JG

  Jeanne Goodyear

  May 9, 2026
  5.0
  I would like to thank Rocco for taking time to answer all my questions about Apple Pay. He showed me how to add Express Transit Pay which I was unaware of and was able to use on the subway. He was patient and professional. He mentioned the class on Apple Pay which I am looking into. Thank you so much Rocco!
• DD

  Diarah

  Apr 2, 2026
  1.0
  Came in for a simple screen repair, technician didn’t want to fix it because my form of payment is Apple Pay for $29. Screen repair technician said I should have a second Apple device if I use Apple Pay which doesn’t make sense. It’s up to 3 hours for a minor repair. Never coming back here. They make things too difficult for a simple fix.
• LS

  Liam S.

  Mar 18, 2026
  2.0
  Front-of-store staff are often nice, but once you get to the Genius Bar, the experience drops off significantly. There is a clear lack of technical knowledge and professionalism among some of the back-of-house staff. Interactions are scripted, repetitive, and inefficient regardless of the situation. Staff run through the same basic troubleshooting steps most customers have already completed through the Apple Support app, and even after being told that, they still repeat them, wasting time. Management allows this to continue. When unprofessional behavior is pointed out, they redirect the conversation back to the device instead of addressing the service. Communication is often unprofessional and poorly handled. Staff seem to pride themselves on repeatedly explaining repair cost differences with and without AppleCare+, which adds no value to customers who already have coverage and only wastes time. This reflects a team that consistently demonstrates a lack of preparation, technical depth, and accountability in customer interactions. In my case, a device less than a year old failed after minimal water exposure within Apple’s advertised resistance conditions, and I was still told to pay a $99 replacement fee. Regardless of policy, the way this was handled lacked clarity and basic customer awareness. For a company like Apple, this level of service is unacceptable.

Frequently Asked Questions About Apple Walnut Street