Cricket Wireless Authorized Retailer

Reviews

• TB

  Tracy Bruck

  Aug 7, 2022
  1.0
  At the Lehighton Pa store, associate Edwin B (who worked Saturday August 6th 2022 at 10am ) was Super Rude from when I walked in the door until I left the store. This associate should be trained in customer service. This was the Worst experience at a cricket store I have ever had. As I walked in the store he didn't greet me he said I need your id. Then I said you can finish helping the customer at the counter first. He insisted for my id. I gave him my id then asked him to help my son look for a phone case that matches the phone he picked out. The associate Edwin B refused. He said he needed all my information before he would even think about walking over there to help my son. I was thoroughly confused. I asked again for him to help my son. Edwin B refused again. I said I shouldn't have to give you anything for you to assist my son in picking out the right size case. I was going to be buying a $800 phone and needed assistance. Edwin B refused again because I asked him to help before I gave him my information. Now customer service is a huge thing in sales. He was the only one in the store so he was representing the store And the company name. I asked over and over for him to help my son and he refused. I asked for his mangers name and number and he refused to give me any information. I bought the phone spent almost a thousand dollars and the Edwin B associate pushes the boxes over the counter and says he wouldn't help my son set it up. The pure and utter ignorance of this associate has made that store and cricket look horrible for keeping an associate like that on staff.
• AA

  audiman2010

  Jul 4, 2018
  5.0
  I switched over to Cricket4 years ago and the savings has been amazing. Great coverage and very affordable plan. Very friendly and knowledgeable staff here .thanks it's been great .
• CC

  Cody

  Mar 11, 2018
  5.0
  Everybody at this cricket location was very knowledgeable and helpful

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