Dyson Service Center King of Prussia

Reviews

• BK

  Bob Koherr

  5 days ago
  5.0
  I brought in two units that were malfunctioning. Kyle fixed both of them in five minutes! Outstanding service.
• GR

  Gennadiy Ryklin

  May 5, 2026
  1.0
  I’m honestly shocked at how quickly my Dyson vacuum failed and how disappointing the service experience was. I purchased a Dyson V15 in January 2025 and used it very sparingly, about once every two to three weeks. At one point, I used it to clean up a few small leaves that fell from a fig plant in my kitchen. The vacuum got loud, so I immediately cleared the leaves out and it went back to working normally. It continued working fine for about a month, then suddenly died out of nowhere. After going through Dyson’s automated troubleshooting, I was told to come into a service center to have the battery replaced. When I got there, I was told the issue was actually the main body unit, which they did not have in stock. When I mentioned my normal use, cleaning up a few leaves, the representative implied this may have voided the warranty. I was then quoted over $200 for repairs and told it would take more than two weeks. For a premium product that is barely over a year old and lightly used, this is ridiculous. A vacuum at this price point should last much longer and handle basic household debris without failing. Between the poor durability and lack of support, this experience completely turned me off from Dyson products. I ended up returning it to Costco instead. It really does feel like these vacuums are not built to last.
• BH

  Brooke Hooper-Attig

  Apr 29, 2026
  5.0
  Great experience with the service center! I was dealing with a warranty claim issue via email for over a week and really not getting anywhere. One five minute call to the service center and they sent out a replacement part ASAP! I should have called them from the beginning. I highly recommend giving them a call or dropping in if you are dealing with a warranty claim!
• MM

  Mster

  Apr 10, 2026
  1.0
  Their system was down again and they could not even look at your vacuum cleaner. The only option was to leave it for up to three weeks. There was only one person working and he could not handle the crowd. Check-in was very difficult. Their automated system is terrible and the employee had to help every single person check in people left without being able to check in. I have a Dyson so I guess there are no other options to get it serviced.
• CP

  Cook With Purbi

  Apr 3, 2026
  5.0
  If you want to experience a fast yet best service, then this is the place you’ve to visit. Many thanks to Kyle who made our day with such disciplined and professional service.

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