Best Buy

Reviews

• DK

  Daun Kauffman

  May 7, 2026
  5.0
  Caleb Beard: Best Buy Downingtown, PA I was living in a world of strange, erratic, but sharp, sounds like a trash-compactor from my new refrigerator for about four months which were now changing to sounds more like a straining engine compressor. My refrigerator should have been running silently, like normal refrigerators. Of course my warranty had just recently expired, so I went to my local Best Buy to see what could be done? (If anything) The agent with the walkie phone in front of the store called for Caleb Beard and Caleb came running (well more literally jogging) and his authentic Customer Care came with a smile! When Caleb saw that my knees were not dealing well with standing, without hesitation, he jogged again. This time to find a chair for me to sit down in! And we hadn’t even gotten into the problem yet! After Caleb took the time to understand my situation and then to confirm that I was no longer under warranty protection, he did multiple internet searches to try to simplify my next steps for me (and thereby reduce any possible expense). He searched for clues in the comments by other consumers with similar problems on my Refrigerator he searched for clues in the manufacturer’s FAQs about similar bugs, and he even searched reviews of local repair firms for ratings on quality and reliability! This all simply amazed me! It would have been so easy for Caleb to quickly dismiss me with “Your warranty is expired, sorry, Buy bye”. But, no!, Caleb cared! He had already done the opposite. Based on all above, Caleb suggested that I be sure the ice-maker machine was turned off (it was never supposed to have been hooked up to water supply or active at all beginning at installation). Caleb felt (without even seeing my unit) that it was possible that the icemaker had been inadvertently hooked up and was trying to make ice without water. Caleb found a diagram to show me where the on/off switch was inside my freezer on his screen right there, instore. He emphasized that I do this FIRST BEFORE contacting a repair firm and or spending any money. Caleb was quite caring, from beginning to end of the experience, and without even seeing my unit solved my problem without costing me a penny! I went home and flipped the ice-making machine off and have not had a single waring sound or any other problem new or old since. If you need customer care at Best Buy in Downingtown, search out Caleb Beard. You’ll be very glad you did!
• VS

  Vinay Sreedhar

  Apr 27, 2026
  5.0
  Awesome experience. Good deals
• BB

  Bob B

  Apr 17, 2026
  1.0
  WORST BUY for appliances. Had them install a washer/dryer. The installation company they used were inept, left my dryer vent hose disconnected from the outside vent. Glad that I noticed before trying to dry a load of wash. Tried to call to get them to come back and do it right, but just got the runaround from their offshore call center. Tried to call the local store number, but the call went to the same offshore call center. Ended up buying a new dryer vent hose, pulling out the dryer and doing it all myself after paying for installation. Save yourself some trouble & buy from a local appliance store where if you have a problem you’ll likely be able to talk to the owner or one of their family members directly to get the issue solved.
• BM

  Beth Mulvaney

  Apr 4, 2026
  5.0
  I had an appointment April 4th at 10:30. Javon and other team member were amazing! They ensured the washer wasn't leaking and took away the old. They checked everything was hooked up accurately and went above and beyond to make sure all was good before leaving!!! If I could i would give the 100 stars!! These gentleman need a raise!!! Absolutely great customer service!!
• DB

  Dan Bevan

  Mar 27, 2026
  1.0
  If I could give 0, I would. I am a Total Member, I pay 180.00 a year, and as part of being a member, 2 year warranties are included. I tried returning my daughter's occulous, that is defective, and was told for the even exchange I have to pay 125.00, the difference. The manager. MIKE, confirmed that I couldn't do an even exchange, and watched me walk out with a defective occulous they sold me. I pay 180.00 a year to be a member and take advantage of returns/warranties, and they are incompetent. I called customer service amd they told me that I should of received an even exchange. How does a manager have no idea what is going? Also, I sent a message to the CEO, Corner Barry, who is probably sitting in her mansion, to good to reply to just a customer. like me.

Frequently Asked Questions About Best Buy