Best Buy

Reviews

• AA

  Ash

  May 13, 2026
  1.0
  They let an unauthorized person use my credit card by lookup and didn’t verify ID or signature or have a manager approve the transaction and let them walk out with a Nintendo switch 2 and Pokemon cards. I never made this transaction. I don’t even go to this Best Buy. Can’t even call the store to let them know of the fraudulent activity or to report it.
• SL

  Sophia Long

  May 10, 2026
  2.0
  This place blows. Bought a $1700 LG G5 OLED TV from here a couple months ago on my debit card with no problems. Came in today to buy a new JBL speaker. Of course their display ones don’t work. Buy a $170 one on a prayer that it’ll work and get told it got declined by my bank and to look for a notification declining it. None such exist. Bought it from Amazon on that same debit card for $20 cheaper and had 0 issues! Don’t waste your time!
• RF

  Ray Forte

  May 2, 2026
  4.0
  Bought an open box tv advertised on the website. Nobody was available to help us actually find it on the floor, but once we found it ourselves it was a smooth process.
• CR

  Christopher Michael Rodican

  Apr 25, 2026
  1.0
  If I could give zero Stars I would. The store is fine and the staff is fine but it is unacceptable that when you call the store an AI chatbot answers and it takes forever to get it to connect you to a person. It kept asking questions and when finally connecting me it actually connected me to an overseas call center not the collegeville Best buy. I called back and had the same problem over and over and the overseas call center could not connect me to the collegeville Best buy
• TJ

  The Junki

  Apr 10, 2026
  2.0
  Used to be such a good Best Buy. Now it seems like it’s a bunch of kids just playing around. Everyone has an attitude. You get bum, rushed by the AT&T people when you go in. I was checking out at the register and the cashier couldn’t even get off of her tablet or even acknowledge me. Then when she rang me up, she just scanned the item and told me the price and I said well can I put my phone number in? She put her hands up and said That it didn’t really matter. Well, it matters to me because I want the purchase on my account. Terrible customer service.

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