Apple Bridgeport Village

Reviews

• MW

  Megan Whitt

  Jun 27, 2026
  5.0
  Steven was incredibly helpful!!! I went in with my mother to get her a Mac Air. Steven was very knowledgeable, patient, and overall wonderful!!! Much appreciation to the Apple team!!! :))
• BT

  Briana Van Tassle

  Jun 25, 2026
  5.0
  Adrian was super helpful narrowing down my newest purchase for grad school. With his recommendation, I was able to buy a iPad and pencil and I really appreciated his patience while I asked all of my questions. The rest of the staff was really helpful with checking in on me during my browsing experience to see if I needed assistance.
• MM

  Maggie

  Jun 24, 2026
  2.0
  I visited this store tonight and was helped by a man named Jason. I'm afraid he was very abrupt and dismissive. He made me feel uncomfortable and like I was bothering him. He talked down to me. I was there to have my phone erased. He assured me many times that I could have done this at home. I tried to explain that in the past, when I needed a phone erased, I'd brought it to the Apple store and they'd attached it to an Ipad and erased it. That was why I had brought it in that evening. Each time I tried to say this, though, Jason cut me off. "That's only if you can't access your phone," he said. But that wasn't true. Salespeople (nicer ones that him) had done it for me without comment. I can certainly do it myself in the future, but I didn't enjoy his tone or attitude. It felt rude. He did walk us through the steps on how to do it. Then he went back to talking to his friends.
• DP

  Donna P

  Jun 23, 2026
  1.0
  Donna doesn't need help with her computer. I know how to delete a text message off of my Macbook pro. I won't ever drive to the Apple store in Tigard Oregon. I paid $600 for my new iphone 17.
• MM

  Mike

  Jun 17, 2026
  1.0
  I am writing this review to express my deep dissatisfaction with the service at the Apple Bridgeport Village location. I usually visit the Pine Street store, where buying a phone takes 5–10 minutes maximum. Because I was short on time, I decided to drop by this location expecting a quick and seamless transaction. Instead, I was met with hostility and utter unprofessionalism. When I entered the store, the staff failed to greet me. A female employee named Jenn gave me a judgmental, dismissive look (making me feel as though she was making assumptions based on my appearance or race). I chose to ignore it and waited patiently. When I finally asked another employee if anyone was available to help, Jenn rudely interrupted our conversation. In a very negative and passive-aggressive tone, she snapped at me to wait because everyone was busy. Later, a helpful male employee wearing a beige cap and glasses approached me. We discussed a phone purchase and trade-in. Since there wasn't enough time for the trade-in, my companion and I stepped aside for 5 minutes, decided to just buy the phone outright, and handle the data transfer ourselves. When I approached the same helpful guy again, Jenn walked past us and began raising her voice at me, claiming I was "bothering them" and that they were busy. I clearly told her I was speaking to the gentleman, not her, but she continued lecturing me in an aggressive tone. When I defended myself and told her she had no right to speak to me that way, she dramatically turned around, told her colleague she "felt uncomfortable," and walked away. The employee in the beige cap was polite enough to apologize for her behavior (even though it wasn’t his fault), but explained he was currently tied up. We had to wait another 5–10 minutes just to get our phone with the help of other, actually professional staff members. The behavior of Jenn was completely unacceptable. Customers should never be yelled at, judged, or publicly humiliated by staff. I highly recommend management review her soft skills, customer service training, and attitude. This location seriously needs to work on how they treat paying customers.