Apple Bridgeport Village

Reviews

• KE

  Kevin Early

  1 day ago
  2.0
  Sales person was pleasant and caring. Setup support was useless. Unwilling to attempt to transfer service.
• CS

  Chake Ska

  Oct 5, 2026
  1.0
  Dicen que no me pueden vender más de 2 teléfonos por día y en otra Apple me dicen que puedo hacer una compra, salir y volver a entrar a hacer otra compra, aparte la señora que nos atendió muy grosera, no sé porque Apple tiene estas políticas de solo 2 dispositivos por persona, si quiero mandar a mi familia tengo que estar llendo todos los días hasta conseguir 4 o más dispositivos 🫠🫠🫠
• WB

  Wayne Bartlett

  Sep 22, 2026
  1.0
  Terrible experience. After having UPS loose my new Apple Watch in the mail, I ordered a replacement for same day pickup here with a 2:15-2:30 appointment window. I received a confirmation that my item was ready for pickup. I showed up at 2:15 on the dot and was told to wait at a nearby table. I had about 20 minutes before I needed to leave to pick up my kids. 5, 10, 15 minutes went by. I checked in with employees multiple times explaining that I had limited time and I already was frustrated with the failed shipping of my first order. In the end I ended up leaving without my watch. This was extra frustrating because this was the second failed order for the same item. I understand that they were busy, but they should be taking care of customers with appointments before walk ins. I observed several employees seeming not helping any customers at all while myself and several others waited.
• EM

  Esmat Mohamadi

  Sep 14, 2026
  1.0
  Very disappointing experience at Apple Bridgeport Village. My husband’s iPhone SE developed a touchscreen problem immediately after automatically updating to the latest iOS. A vertical strip about 1 cm wide stopped responding to touch. We made an appointment because we wanted the issue properly diagnosed and wanted to understand whether there could be any connection to the update. After a long wait, the employee simply told us that the touchscreen was not working, which was exactly what we already knew. When we explained that the problem started immediately after the update and asked for more information, we were unable to get a meaningful answer. We then spoke with the store manager, hoping she could help. Unfortunately, we found her attitude rude and dismissive, and we left feeling that our concerns were not taken seriously. We have been loyal Apple customers for years, so this experience was extremely disappointing. We understand that hardware problems happen, but we expected better communication, an effort to address our questions, and basic respectful customer service. This experience genuinely made us consider switching to another phone brand.
• CM

  Caitlin McKenzie

  Sep 7, 2026
  5.0
  My experience: I came here as a last resort because ATT refused to honor my warranty and 30 day window for my phone stuck in SOS. Apple greeted me right away and I waited maybe 5-10 minutes. They took my phone for diagnostics and came back saying it failed due to a hardware issue. They quoted me about 2 hrs which was fine since there’s food and shops I could go to while I waited. Pick up was easy and I was in and out, however, I forgot I was still connected to WiFi when I did my test call. My phone was still broken (still SOS and not able to make calls unless on WiFi). I brought it back the next day and it failed the same test. They had to order a part for the motherboard and offered a loaner phone in case I wouldn’t survive. I opted to keep suffering with mine because it had been a week already and I have WiFi. Part came in 3 days later and I returned when I was free from work. This time I was quoted 3 hrs, so I ran a few errands and window shopped. Phone didn’t pass the test again even with main hardware replaced. They set a phone aside for me just in case the replacement didn’t solve the issue. I was able to transfer everything to a new working phone on the spot…. Just had to go to ATT again to activate service…. Well I Skipped the Bridgeport ATT and drove to a different ATT location. Phone works now and all is well. The lesson I learned is to take my phone to Apple first because they would’ve saved me from all the hassle and time wasted. Apple was amazing throughout the process. They kept me in the loop, had a plan and compensated me for having to return the next day and again for the final repair(9/3/26). I wish I could name every single employee that assisted me but honestly everyone in there deserves praise. You guys nailed it! Great customer service! Anytime I have issues in the future, I’m coming here first because I know I’ll be in good hands. Thank you for helping me!!