Apple Bridgeport Village

Reviews

• ZZ

  Zac

  Aug 25, 2026
  1.0
  They refused to replace my phone even though I have AppleCare+ I called Apple and they sent me a new phone, but it was very inconvenient.
• ZW

  Z W

  Aug 24, 2026
  1.0
  Very frustrating and disappointing experience. I made an appointment for a battery replacement on my iPhone 13 Pro, and honestly I expected much better from Apple. Before I left my phone, I gave the employee a different phone number to call when the phone was ready. He wrote it down and confirmed that they would call that number. They also told me the repair would take around 4–5 hours, which already felt like a long time for a battery replacement, but I decided to wait. After about 4 hours with no call or text, I went back to the store myself. That’s when they told me my phone had actually been ready for pickup about 2 hours earlier. So I basically wasted around 2 extra hours for no reason. The most ridiculous part is that they were apparently trying to call the number of the phone they were repairing instead of the callback number I specifically gave them. Then after all of that, they couldn’t even replace the battery because they said one of the bottom screws was corroded and they couldn’t open the phone. I understand that problems can happen during repairs, but I really don’t understand how a company as big as Apple has no better solution for something like this. So I wasted hours waiting, they didn’t follow the callback instructions they confirmed with me, and I still left with the same battery. I’m honestly very disappointed with how this was handled. If you care about your time, I would seriously think twice before getting a repair done at this location.
• CB

  Cliffton Bong

  Aug 23, 2026
  1.0
  The whole Apple Store setup us the worst. There are a bunch of “geniuses” walking around that dont /can’t do anything without first registering a client. Then there’s the wait. All for a simple “I want to buy……”. Never never come in to buy anything. Just get it online and deliver to your doorstep. If you actually have a technology problem just ask any friend or younger person to help. “Genius” is a huge oxymoron here I would give this zero stars if I could
• KA

  Kelly Acton

  Aug 13, 2026
  5.0
  I visited the Apple store at Bridgeport Village this afternoon to trade in an old iPad and had an absolutely wonderful experience. I was greeted warmly right at the door and directed to Will for the trade-in. Will was incredibly competent, expertly clearing my device and handling the gift card transition smoothly. What truly stood out was his warm, authentic, and personable nature. We had a delightful conversation, and his enthusiasm for his new role at Apple was genuinely refreshing. The entire interaction was pleasant, professional, and authentic. Will is a fantastic asset to this store.
• HT

  Hall Tim

  Aug 8, 2026
  1.0
  I took my new IPhone 17 pro max in because it was not allowing me to access with touch and screen went dark. The helper guaranteed me she backed up phone and would not loose any messages or pictures, well they lost 10,000 pictures that can’t be retrieved. I’m a contractor and I needed all pictures of jobs and relatives that have passed away. Messages are gone too. Very heartbreaking!!