Best Buy

Reviews

• AS

  Adam Sabell-Stoltz

  4 days ago
  1.0
  This has to go down as one of the worst experiences I have ever had with a retailer, and more specifically the Geek Squad at this location. T-Mobile had directed me to get my BACK GLASS repaired at the geek squad. Before I explain let me also paint you a picture that the staff here have 0 sense or urgency or concern about the people coming through the doors. I was told I had to pay an $80 deductible on my fully covered device , first frustration totally not their fault. Then they say they have to run a mandatory scan to see if there is anything else is damaged and if so it is required for everything to get fixed…. Now suddenly they discover they have to replace my speaker on my phone as well and this is not a part they have and will have to be order….. come back in after the part is ordered, again a lot of standing around waiting to get people’s attention who have no sense of urgency or care, to be told its going to take 4 hours to get repaired, 4 hours later I come in and I stand around for another hour trying to figure out whats wrong with my device, finally they tell me that Apple isn’t able to connect with them to do whatever software update they need to do so that my phone can work properly after the repair and that I will need to bring it back in to have this update finished. I come in today to finish this process to be now told my phone has been fried because of the system not being updated not only that but I left my phone with them in order to have the device properly updated to come back 4 hours later to be told again that they are unable to connect with apple to update the repair and that its an ongoing issue they’ve been having with apple products all week (which I already knew ) so they admitted that this is something they were unable to finish updating WHICH LED TO MY PHONE BEING DAMAGED INTERNALLY BECAUSE OF GEEK SQUADS INCREDIBLY POOR CUSTOMER SERVICE. Thank goodness for full 360 coverage on my device as Tmobile is now shipping me a full replacement and I wont ever have to step foot into the most poorly ran Best Buy I have ever been into. My biggest issue out of all of this is the lack of transparency with the fact that they were never going to be able to “calibrate” my phone with Apple because they haven’t been able to ALL WEEK instead of having me drop my phone off AGAIN to have to drive back four hours later on my lunch break, just to stand until I could get my device back. Nobody even reached out to me in those 4 hours to tell me they weren’t able to calibrate it and when I tried calling nobody would pick up the phone.
• BH

  bri hart

  6 days ago
  1.0
  Honestly such a horrible trip. Went there looking for headphones that were advertised online as a certain price, which surprisingly I found them in the store. I was actually able to get someone to get them out of the case for me and when I went to the register they rang in as a completely different price (Double the price). I told the cashier what the price was suppose to be and what the sign said and he said that he was sorry but they weren’t that price. He showed us the only pair that was 50 dollars more so we settled on that after being frustrated with the way their pricing was wrong. Rang in the new pair and guess what! That pair also rang in more than the price tag said it was…. Now I’m completely frustrated and the cashier did nothing to help remedy the issue. Awesome customer service.
• CS

  Chaii Softserve

  May 2, 2026
  5.0
  I've come to the store a lot as of late, and everyone working here is so kind including the vendors! Today, I was browsing the whole store and I talked to maybe five employees? All of them were super friendly and knowledgeable.
• MW

  Mark Weaver

  Apr 24, 2026
  1.0
  At the end of March 2026, we bought an open box Samsung refrigerator at Best Buy in Springfield, Oregon. Today it was finally delivered. It was inoperable. We can only assume they did not test it properly before shipping it. They put it back on the truck and took it away. We are disgusted. We can't reach a human with any ability to help. So tired of this garbage treatment of customers today. Can you give zero stars? Continuing, April 30. We contacted customer service, were treated well, were promised a callback and subsequently ghosted. They cancelled our order completely, but for some reason were going to deliver the hoses tomorrow. Finally today I called in because our refund had not been issued. After half an hour on the phone, during which a rep struggled to figure out what was going on, they promised to refund in a couple of days. In the meantime we were promised a call back within the hour. Again, that has not happened. I am not a bot, just a long time customer who is really sad and disappointed. Clearly Best Buy is on its last legs. Probably going with Costco.
• AH

  Alexandra Hunter

  Apr 16, 2026
  1.0
  Just had one of the worst customer service experiences over a week period that I’ve ever had. My work ordered me a laptop. We changed the name on the pickup so that I could pick it up at this location. When I came to pick it up, it was somehow flagged as fraud. The female manager, Danielle, said there was nothing she could do. That my boss would have to call the 800 number and sit on hold and even then there was no guarantee that it would be released. (There was no notice of this being a possibility online - there should be some kind of flag that lets you know that there might be a waiting period if you change the pick up person). Also, there was no “I’m so sorry, this is a horrible policy, we’ll talk to our upper management”, just absolutely no warmth for the trouble. My boss called and they said I would have to wait 48 hours. I came back 72 hours later and the hold was still on the laptop. Once they removed the hold, the barcode needed to be regenerated. However, they did not do this fast enough and apparently that department closed. So at this point I’ve been sitting and waiting for over an hour without much communication about what is happening. All for a simple laptop pickup. When the manager finally comes back around, she once again looks at me like I’m a nuisance and says there’s nothing she can do. No “I’m so sorry, this sucks”. Nothing. I asked if I could just cancel the order and pay for it myself (I can’t show up to work without a laptop at this point). And she says yes, but it’s going to cost $200 more and she can’t honor the online price. Tears started streaming down my face, quietly, because I’m not in a good financial situation and paying for my own $1k laptop was not in my budget. Instead of offering any warmth, she turned around and walked to the back and closed the door, leaving me standing there. I know that employees at stores are not responsible for the upper managements’ policies. But they work in customer service. I don’t know how this girl became a manager with 0 interpersonal skills. Be a human being at the very least. I will never come back to Best Buy after how sad this experience was.

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