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Geek Squad

3.3
(38 reviews)

Business Details

9739 NE Cascades Pkwy, Portland, OR
97220, United States
(503) 249-7130

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
9739 NE Cascades Pkwy, Portland, OR
97220, United States

Hours

Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 7:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.3
38 reviews
5 stars
21
4 stars
1
3 stars
0
2 stars
1
1 star
15
  • KC
    Khyber Campbell
    Apr 17, 2026
    1.0
    Dont call them, they will immediately transfer your call to an AI assistant that is terrible, best you can do is drive down there and ask someone in person what ever question you have. However the employees themselves are 10/10
  • AM
    Alexander Miller
    Mar 23, 2026
    1.0
    These people took my laptop, charged me $85, returned it a week later, not fixed, and said, yeah, that will be $1650 if you want it fixed. That's more than I paid for the laptop. And I had insurance.
  • PS
    Patti Sholian
    Mar 18, 2026
    1.0
    Now that they have switched to AI🤬…..it’s totally pointless trying to talk with someone who actually WORKS in that department! I am guessing their bottom line is about cutting out customer service ( unless you are buying!).. … I don’t know where in the world the people you finally get to talk to live, but one guy was so difficult to understand I had to hang up … a total waste of my time . Good luck if you need help … if you live close you can bop over, but I just wanted to ask a simple question to avoid driving such a long distance. Can you tell I’m frustrated ?!! I actually HATE this AI business replacing HUMANS !
  • TF
    Tay Foley
    Feb 24, 2026
    1.0
    I bought a Samsung fridge here and bought the extended 5 year warranty. My fridge broke down right before Christmas. We’re talking the fridge and the freezer are warmer than my house. I called Best Buy and they sent the geek squad out. The first person who was supposed to come out canceled and I had to wait another week for the next guy. The next people who came said the problem was with the coolant and they were not qualified to fix it but would send someone else out. The next guy who came out a week later said it was the computer so he came back a week later with the part and replaced that. That did not fix the problem. He said it was probably the coolant system and only Samsung could fix it. I called Samsung but since my warranty was through Best Buy they wouldn’t cover the cost. I then called Best Buy again and it’s all automated until you get to a person who probably doesn’t live anywhere near you or care about you at all. After I told them all this that had happened they decided to send the geek squad out again in another 2 weeks. I haven’t had a working refrigerator or freezer for 2 months and feel like I have gotten nowhere. This is SO frustrating!!! So if you get the warranty on their stuff just hope it’s a small problem that they can fix or you might not have a fridge for a LONG time.
  • FL
    Francie Lindner
    Jul 6, 2025
    1.0
    Brought my computer in for cleaning after getting hacked and can’t print , the screen is so dark I can’t use it at all, and it took over a week to get it back. This is not service, this is incompetence.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at 9739 NE Cascades Pkwy offer?

Geek Squad provides tech repair, setup, and support services. You can schedule service in store or online.

What are the operating hours for Geek Squad at this Portland location?

Geek Squad is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.

Brand Certified Facts from Geek Squad

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