Apple Pioneer Place

Reviews

• DL

  Daniel L

  5 days ago
  5.0
  Daniel gave me demo on the glasses. They were so cool! Watching soccer in goggles felt like I was in the field. Daniel explained every detail and feature the glasses did and wasn't rushing. He also shared a few tips on MacBook laptop.
• ZM

  Zack M

  Sep 24, 2026
  1.0
  The is a Corp review - not about the local store- I’ll take it down when you fix my trade in value. Why was Apple Trade-In Refund Split Between Credit Card and Apple Account? My final trade-in value was $110. Why was only $90 refunded to my credit card and the remaining $20 credited to my Apple Account? Also, how can I have the $20 refunded to my credit card instead? I understand the refund was split because I originally paid $579 by credit card and $20 with an Apple gift card. However, if the $110 trade-in value is being refunded proportionally based on the original payment methods, shouldn’t $106.33 go back to my credit card and $3.67 to my Apple Account? Why did I receive $90 and $20 instead? $579 credit card + $20 Apple gift card = $599 total. Credit card: $579 ÷ $599 = 96.66% → $110 × 96.66% = $106.33 Gift card: $20 ÷ $599 = 3.34% → $110 × 3.34% = $3.67
• ZZ

  Zach

  Sep 23, 2026
  2.0
  I’ve visited this store several times this month for service issues, and there’s a serious customer service problem. I arrive 1 to 2 hours before closing and see 10-15 employees chatting and cleaning displays, yet customers asking to make purchases are repeatedly told nobody can help. Last night, I wanted an Apple Watch band, but my size wasn’t on the shelf. Online showed pickup tomorrow, so I wanted to ask whether it was available. The greeter seemed pleased to tell me nobody could help, customer service smile and all. I went to look myself, opening the watch band drawers. That brought loss prevention over to stand beside me, so I asked him for help, he apologized and repeated that nobody could help. Finally, a passing employee made eye contact on their way across the store and didn’t turn me away. This certainly seems to come from management. Apple may want more online orders, but shouldn’t the Apple Store, of all places, actually want to help customers? I recently visited Apple Park store (right before closing) and their management has an entirely different culture there. Way more busy, same amount of staff at that hour, and willingly helping customers.
• DL

  Dylan Lockwood

  Sep 22, 2026
  1.0
  Went to pick up two iPhones ordered online. Had no issue picking up the first on my family plan but the system would not allow for the other to select the mail in option. The help received from Apple about this issue was very poor. We got about 5 mins of time before they wanted blame the carrier. 20 minutes on the phone with the carrier, they had zero issues on there end. Trying to get someone at Apple to help was like pulling teeth. It felt like they couldn’t be bothered. It was basically “oh well, we have never seen this error before, sorry” Didn’t even offer to speak to the person from our carrier to try to resolve it. Wasted 45 minutes at Apple and left realizing my loyalty to Apple products means nothing. Will not be going to an Apple Store anytime soon after this awful experience.
• A

  Николай Келин

  Sep 7, 2026
  1.0
  People are friendly. Showroom are big and bright. Products are high quality. One star for pickup service. I ordered a couple items and they were available right away, I choose day and time for pick up. It was day after tomorrow and todme range 14:00-14:15. I arrived exactly at this time. No text message or email was sent to me and workers refused to let me pick up without qr-code. I stepped out and exactly 14:16 I got a message that my order is ready to pick up, there were couple links which is not helpful because I have a phone with Android, but it was a ORDER NUMBER, but workers again said they cannot use ORDER NUMBER and only qr-code might save me. About five minutes later I got email with qr-code and got my order. It is insane. They have all info needed to let customer pick up order, but they make it more complicated.

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