VCA Keizer Veterinary Hospital

Reviews

• MK

  Mike Kent

  Aug 4, 2026
  5.0
  We have used this place for years. Melanie and I appreciate how our visits go there.
• LS

  Lisa Stonger

  Jul 29, 2026
  5.0
  Wonderful, fantastic.Well, trained people in this facility and my puppy loves them and she's afraid of everything.
• KB

  Kelly Bond

  Jul 14, 2026
  2.0
  I’m going to be as objective as possible in this review because I know people can see a negative review and think it’s all emotional. Started using this clinic after moving to the area three months ago, my dog has a collapsing trachea issue and he is an older dog. The initial appointment and a follow up visit with the vet went fine. no concerns. After being prescribed a compounded controlled medication everything went downhill from there. When you call to refill a prescription, they tell you to leave a message and it will take them 24 to 48 hours to process which is completely normal. However, for the last three months after each call I made, they did not follow through to get the prescription to the pharmacy in a timely manner. It took two different calls to the office after the initial call to make sure that the prescription was being sent. In the last three months, they have gone through two different office managers both assuring me in their own way that they would handle the situation and neither one followed through. This last month it took almost 10 days for someone to send a prescription up to the pharmacy, and my dog has lapsed in his medication and is completely and unnecessarily uncomfortable and in pain. The reasons given behind the breakdown in communication does not matter to me. What matters is I worked with them for three different months and had problems all three months getting a medication up to a compounding pharmacy for my dog in a timely manner. I have actually worked in an office of a small clinic before, so I understand the gist of what needs to occur and it is not that hard. Do not go to this veterinary office if you have any special needs for your pets.
• NB

  Nicolas Beltran

  Jul 4, 2026
  5.0
  Todabia no Recibo Servicios pero y estoy seguro Que VCA Keizer Veterinary nos va A Recibir a Lobo y Ruby para la primer Docis Gracias VCA KEIZER VETERINARY
• MM

  m moser

  Jun 15, 2026
  1.0
  I would not recommend this clinic based on our recent experience. We brought in a 6-day-old kitten that was in critical condition. When we arrived, we were not greeted and had to walk toward the back of the office to get someone's attention. A technician took the kitten and asked us to wait in the lobby before bringing us to an exam room. The most frustrating part of the visit was the conflicting information we received. The technician asked what measures we would be willing to take to help the kitten recover. We explained that we were unsure because we believed the kitten may have already passed away. The technician responded that the kitten was "definitely alive." We specifically requested to speak with the veterinarian before authorizing any treatment because we were concerned the kitten was already deceased. A short time later, the veterinarian entered the room and told us the kitten did not have a heartbeat and that the prognosis was very poor. The veterinarian then left to place the kitten on a monitor to confirm. After a few minutes, she returned and informed us that the kitten was nonviable. As pet owners, this was confusing and upsetting. Within minutes, we went from being told the kitten was definitely alive to being told it had no heartbeat and could not survive. The communication between staff members appeared inconsistent, and it left us questioning what information was accurate. To make matters worse, we were charged $239 and were not given a clear explanation of the charges at the time. When we reviewed the invoice afterward, it included charges for activation of triage and initiating oxygen therapy. This was especially concerning because we had specifically asked to speak with the veterinarian before authorizing any treatment or interventions. We did not knowingly authorize oxygen therapy or other treatments before receiving the veterinarian's assessment, which ultimately confirmed that the kitten had no heartbeat and was nonviable. We were then handed our kitten in a box and sent home to explain the loss to our young children and arrange a burial. Losing an animal is difficult enough. During situations like this, clear communication, transparency regarding treatment and costs, and compassion are essential. Unfortunately, our experience fell short in all of those areas.

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