Geek Squad

Reviews

• LW

  Lisa Warner

  Dec 1, 2022
  1.0
  Went to Best Buy Jantez Beach location have Total Tech Plan $199.99 for maintenance on electronics - That's waste of money! Save your money don't buy it. They do very little to anything when you bring in older laptops. Got text saying to back up data on cell phone and be prepared to give our Iphone login and passcode at appointment. When Geek Squad site says they shouldn't ask for that information. BUT doesn't let you tell them what device you have or WHAT PART YOU NEED. Waited 4 days for appointment. Traveled 40 minutes to Best Buy Gresham appointment as that was soonest available appointment. Got there Geek Squad Tech tells us they don't have the Battery for our Iphone and he has to order it. Will take 2 weeks to receive the part and they HAVE TO KEEP MY PHONE BECAUSE APPLE REQUIRES THEM TOO. I tell him it's not Apple Care Claim I'm paying for the Battery replacement. He says he still has to keep my Iphone for 2 weeks. We left, made appointment at Apple Store for the following day. Talk to Apple Store Technician he advertised NO Apple wouldn't require Best Buy to hold Iphone if it's NOT Apple Care Claim. Very disappointed by the overall service or lack thereof at Best Buy Geek Squad.
• RP

  randy poteet

  Mar 14, 2022
  2.0
  Automated system is horrible. Staff associate was very knowledgable and helpful.
• DF

  Dominic ferrero

  Jun 24, 2019
  1.0
  Paid $199 for my tv to be mounted with a week and half out till it could be done fine whatever. Today’s that day and I’m told they can’t find the tv mount and isn’t willing to drive to another store. Now they’ve scheduled me for 2 weeks out. I’m not waiting a month and paying 200$ to have my tv mounted that’s outrageous.
• CS

  Charles Scott

  Apr 3, 2019
  3.0
  Nice
• IL

  Isabel Lizzi

  Jan 7, 2019
  4.0
  Great service, so take your time because could be a little of customers waiting for their turn.

Frequently Asked Questions About Geek Squad