Best Buy

Reviews

• RH

  redneck heyzeus

  May 7, 2026
  1.0
  Horrible ordered online they changed my address to my old one now they won't change it or call fedex too change it. The just point fingers no solutions. Then they want me too go to the address they put an wait for it. Im not even going to be in the state too do that. Probably won't be buying from best buy again
• HL

  Henry Lang

  May 6, 2026
  1.0
  One of their employees said a store card was a soft credit check. I should have checked myself, but what's the point of having employees to help you if they simply lie to make money instead.
• RP

  ROBERT P

  May 5, 2026
  1.0
  When something goes wrong, you won’t get support from the actual manufacturer—you’ll be pushed into using Geek Squad instead. Their support is limited to basic, entry‑level troubleshooting, and anything beyond that requires you to pay extra. I purchased an ASUS Zenbook 14, and after only 80 days it developed issues. ASUS refused to speak with me because the device was bought through Best Buy, and Geek Squad couldn’t diagnose the problem without charging additional fees. If you’re comfortable spending more money for inadequate support, Best Buy will gladly take it. If you value your time and resources, consider taking your business elsewhere. You’ve been warned.
• JJ

  Josh

  Apr 24, 2026
  1.0
  Ultra lazy employees told me a open box labeled item wasnt sellable and didnt even bother to look it up to make sure
• CS

  Cay S

  Apr 22, 2026
  1.0
  I made the mistake of going to see the Geek Squad for my broken phone, but it’s less geek and more loser. After being told I need a replacement phone, and best buy charged my card for a full replacement, they ghosted. I called the number listed for days and it connects to people working from home who have nothing to do with the location and are unable to help. The first time I called I was told my phone was ready for pickup and that I would receive a call from the store that same day, but the phone was in fact not ready and i didn’t receive a call. The next time I called I was told it wasn’t ready but that the store would call me that day. Again, they did not. I called again on the latest day I was told my replacement phone, which they already charged me for, would be available. I was then told the phone would not be shipped for another two and a half weeks due to a delay. When I tried to cancel my order they told me they weren’t able to do that. When I contacted apple support they told me Best Buy put in for a repair not a replacement and Best Buy would not allow apple to cancel the order either. The apple representative I spoke with filed a complaint as well and said best buy misadvised my paid for applecare policy. I ended up scammed by best buy for my $107 and had to go to the Apple store for my replacement. The apple store had my phone replaced in a matter of days, and gave me a loaner in the mean time. Apple store 100%, please don’t waste your time and money here.

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