Apple Penn Square

Reviews

• AO

  Alpha Omega

  2 days ago
  2.0
  Worst experience ever. The first time we went in a few months ago everything went smoothly and they were able to help. HOWEVER today when I asked for help the employee looked at me like I was lopsided. I then got an appointment with a technician and was told I would be texted. I waited an hour and never got a text and ended up watching youtube videos and fixing it myself while I was still sitting in the mall for about an hour.
• FB

  Flavia Bollorini

  6 days ago
  5.0
  Super bem atendida! Em poucos minutos fui orientado no Mac q eu precisava sem ter q me preocupar. Não me venderam o mais caro, mas sim o melhor para meu perfil
• DT

  David Scott Temple

  May 8, 2026
  5.0
  Love Apple Penn Square! Been coming here since I moved to OKC in March of 2021. The Geniuses make everything so much better than typical retail experience
• AR

  Amely Rivera

  May 5, 2026
  5.0
  I love all their products and electronics awesome
• QV

  Quincy Vagell

  Apr 19, 2026
  1.0
  I had a very negative experience at this Apple Store and three different employees could not resolve the issue. I placed an order to pick up a new iPhone in-store the next day between 7-7:15 PM. The order was never fulfilled and no one could tell me what happened to the $1700+ order. The first worker found no record of the order and told me to wait until 7:16 PM to get a notification about the order, but a notification never came. I then called Apple support and was on hold for about 20 minutes. While I kept waiting, I went back to the Apple Store to speak with a second employee. This worker could not help me or find the order either. Someone with Apple Support eventually picked up my call. They confirmed that I placed an order at this store, but could not explain why the order was never fulfilled. She told me to just wait and come back another day. I drove out of my way to go to this Apple Store, so that was not an option. I then said I wanted to cancel my order. After all that, she said I could ask the store if they had my phone in stock, if that was the case, I might be able to cancel my order and then buy the phone in store. It took all of these people over an hour to come to that solution, which should have been given to me as the first option. I spoke with a 3rd employee at the store and they were able to confirm that the phone was in stock, but yet again, they could not explain why they never filled the order. This whole experience was very frustrating and I will never be shopping at this Apple Store again. In the process of canceling the order to be refunded, there was then a total hold of $3500 on my credit card. I wasn’t fully refunded until two business days later. I love Apple, but this experience is making me think twice about getting another Apple product in the future.