VCA Great Lakes Veterinary Specialists

Reviews

• LS

  Lauren Steigerwald

  2 days ago
  5.0
  I cannot say enough good things about this practice. They treat our dog like one of their own and always clearly communicate our options, possible solutions, estimated costs, and timelines. You are in such great hands if your pet is treated here!!
• LR

  Leslie Robbins

  6 days ago
  5.0
  Thank you so much for your prompt and expert care of Corndog after she ate rat poison. She completely made a full recovery, just as was predicted by the vet. Very grateful for you all being there that night and the skill, knowledge and compassion you showed us.
• KT

  Karyn Thomas

  Sep 15, 2026
  3.0
  Our dog is sick so we drove from Erie Pennsylvania to see the emergency vet. No one in Erie had any openings for today. The staff that greeted us was very friendly. The staff that worked with us was also very friendly. They gave us time and privacy to talk and figure things out. However, we had questions and not once did the vet come in and talk to us. When we asked about possibly putting him down if things were to become too painful for our dog or if he got worse a Tech told us to take him to a shelter. I got the distinct impression they assumed we were there to simply put our dog down. If that were the case I wouldn't have traveled an hour and a half. There are plenty of very good vets in Erie. Vet's that don't charge out the wazoo and that actually come in and speak with you. Why would I take him to a shelter if he were in pain? That is the dumbest thing I have ever heard in my life.
• JH

  Jennifer Horton

  Aug 25, 2026
  5.0
  Got us in quickly and helped us navigate our insurance claim. Special thanks to Maddie for all of your help. Carly was also very kind and helped keep us informed. Thank you to Dr Ganofsky for the thorough care given to our fur baby and for taking the time to really talk with us about what's going on and the plan moving forward
• RR

  Rachel

  Aug 21, 2026
  1.0
  Not super thrilled with our experience at this location. We use VCA Lakewood as our primary vet and decided to try out this location during their ER hours for a potentially infected hot spot found on my dog. Upon arrival the receptionist was friendly and was able to get us checked in and have me fill out the paperwork. Once in our room, we were seen promptly by a tech to get a history and the reason for our visit. My dog is currently on meds for a CCL surgery he had recently so I am a bit more cautious as his mobility is a little more fragile at the moment. The tech explained he would take my dog back for vitals and although not thrilled, I agreed. I didn’t see my dog again for over an hour. I peeked out of the door after about 30 mins to try and get the attention of a staff member but there were no workers in sight even at the front desk. I eventually called the front desk around the hour mark and the receptionist came out to give me an update on my dog (weird timing). From there I was informed he had already been seen by the vet and been treated. I was given no update at all after he was taken back for vitals. Due to it only being a hot spot, I wasn’t super concerned but I am pretty disappointed in the lack of communication for the entirety of our visit. My dog was prescribed prednisone and due to my own research, I knew he couldn’t have that due to the other meds he’s on. I pointed that out and the receptionist said nevermind on that med and he would be fine with the other stuff he was prescribed. It is a bit strange that I wasn’t given my dog back until I checked out and paid. And it wasn’t until when I asked how he was did in the back that I was informed the vet accidentally cut his nose when shaving the area. Simple mistake, but I would have preferred to been told this upfront instead of after I had to ask. During the payment process, I was initially charged for the prednisone which had to later be refunded. That’s another simple error but just another thing that didn’t sit right with me. I understand vet staff are overworked and vet offices are understaffed. I am empathetic to that. And I hope we just came on a busy day and this is not the way they treat other clients. The reason for our visit was simple and I would hope more urgent cases are handled differently. But being given no update and no access to my dog for over an hour is unacceptable.

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