Best Buy

Reviews

• SB

  sirosh butt

  4 days ago
  5.0
  I had a very frustrating experience with my Best Buy Total Membership. My Dyson vacuum stopped working, so I contacted customer service expecting it to be covered under my membership benefits. Unfortunately, the representative told me that, for some reason, the extended warranty had never been activated on that item and there was nothing they could do. Even after I explained that I was a Total Member and that it should have been covered, they didn’t really listen or try to help resolve the issue. Thankfully, BEN at the Toledo Best Buy store completely turned the situation around. He took the time to thoroughly investigate the problem and discovered that our last 8 purchases had not been properly linked to the Total Membership protection plan. Instead of brushing us off, he patiently fixed the issue by adding the coverage to each item and helped replace our two damaged products. I did have to pay a little extra to upgrade because my original models had been discontinued, but BEN’s effort, professionalism, and willingness to help made all the difference. After such a disappointing experience with customer service, BEN at the Toledo store restored my confidence in Best Buy. He truly went above and beyond, and I’m very grateful for his outstanding customer service.
• SG

  Sylvania Auto Group

  4 days ago
  5.0
  Employees were very helpful and knowledgeable.
• CM

  Cindy Maynard

  May 12, 2026
  5.0
  Best Buy was fast to get me the Wyze Security Camera Cam V/4. From there It's NO good. I still have not been able to connect it with my WIFI/Internet. I worked with the Wyze app, help support, and jumped through all the hoops. What makes it worse it the money I spend on the card for it; only to sit in my office drawer.
• NM

  Natasha Mitchell

  Apr 24, 2026
  4.0
  Went to get a bundle they had and didn't realize how popular Pokémon has become! I had to wait in line, but they kept it organized and simple! Great job!
• AS

  Austin Stevens

  Apr 8, 2026
  1.0
  I recently purchased an Asus monitor from Best Buy online at the end of January and got it at the beginning of February. Used it for just over a month and everything worked fine, then I went on vacation from March 11th - April 2nd and when I left my monitor was perfectly fine and working with 0 damages. I come back from vacation on April 2nd and turn on my monitor to a crack in the screen, I live alone and no one stepped foot in my house the entire time I was gone so I can only assume it was some kind of internal damage from a storm or something. I scheduled an appointment with this locations best buy/geek squad on April 7th to get it looked at for a possible repair, replacement or refund since i had purchased the 4 year warranty for the product and it was less then 2 months used. I was very quickly shot down within 2 minutes of them looking at it while offering 0 solutions or help for my incident, as geek squad told me the warranty doesnt cover physical damage. I explained I hadn't touched it as i was on vacation and live alone, and he indicated the crack means it was somehow physically damaged, despite clearly not being the case as it was untouched the entire time I was gone, and explained Internal problems can easily cause cracks looking very similar. They continued to tell me it was out of their hands and offered not even a partial refund for their faulty product despite me purchasing a warranty and them having 0 proof my crack wasnt indeed an internal problem. They didnt even take 5 minutes to actually look at the product or even try to plug it in or anything, just seemed like they were just trying to get me out of the door as fast as possible. I was not satisfied with this and asked for a manager of the store and was told the same thing by the manager. I have owned multiple Asus monitors throughout my lifetime and have had exactly 0 problems with them until now that I purchased one from best buy. Very disappointed in such a company as big as best buy to not only sell such faulty products, but also give no help to a warranty owning customer of an expensive product that became faulty in less then 3 months and less then 2 months of actual use. I will not purchase anything from best buy ever again after this awful experience and encourage others to buy elsewhere if you're looking for a TV/monitor, as best buy has shown they will not help or take responsibility for their faulty products and will leave you paying full price for monitors that break in under 3 months.

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