Best Buy

Reviews

• SS

  Sandra Savage

  4 days ago
  2.0
  I was sad to learn that they recommended I get a new TV rather than fix my only 3 year old TV that was a gift from my son. TVs should last longer and/or not cost so much if they don't last! This used to be a fun store to visit way back when they first started.
• AA

  Ashli

  6 days ago
  1.0
  1 star. Total waste of time. Scheduled an appointment through Apple Support to replace an iPhone charger under AppleCare, and this Best Buy showed as the closest option. After waiting nearly an hour, Geek Squad told us they don’t even handle charger replacements. So why allow the appointment to be booked in the first place? We decided to go speak with someone else and ironically ended up speaking to the store manager, Stephan, who was rude, dismissive, and unprofessional. Instead of helping or escalating the issue, he blamed Apple and told us to “call the 888 number” with an attitude. This is completely unacceptable behavior from someone in a management position. A store manager should be focused on providing solutions, even if the issue originates elsewhere. At the very least, he could have shown empathy, offered to escalate the concern, or helped ensure other customers don’t run into the same issue. Poor communication, poor customer service, and zero accountability. Save yourself the trip and just go to the Apple Store Easton instead.
• RA

  Randy Amerine

  May 12, 2026
  1.0
  Please don't go here. These people are ridiculous and have no idea what they are doing, they spend more time on their phones than assisting customers. The manager was too busy up front talking about his car problems to actually be able to run this store! What a joke guys!
• SC

  Sine Catriona

  May 6, 2026
  2.0
  My son accidentally left something at the store and you can’t even talk to a HUMAN at the store anymore. It’s all AI nonsense. I am so sick of dealing with this everywhere I go.
• JB

  Jason Brison

  Apr 26, 2026
  5.0
  I had James at the Reynoldsburg store hook up my camera so it was able to record if it was hit and I wasn't in it and I had trouble with the app and he made sure I was totally able to use everything and not be lost with another new app. Definitely the customer service we all deserve and barely get. Thanks James

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