Geek Squad

Reviews

• RR

  Robin

  Aug 7, 2026
  1.0
  Geek Squad at Tuttle (Britton Parkway) is TERRIBLE! I am a Best Buy Total member and bought a new Macbook Pro M5 Pro last Saturday (six days ago), which offers "priority service". I had some problems and took it in on Monday 10.40am via an appointment I booked online. They quoted me 2-3 days (which I already thought was excessive) which means the latest I should have it back is Thursday 10.40am (72 hours = 3 days). I booked an appointment to check on it and they said it is not ready. Then they call me AFTER the 72 hours (after 3 days) to ask me the password which I had already given them (and they found once they looked at the file) which means they had not even started it! It is now Friday 3.10pm and I still do not have it. The staff have a "don't really care" attitude. If it were not for my 86 year old mother needing service close to her I would cancel immediately!!!!
• TD

  Tonya Drago

  Jul 29, 2026
  1.0
  If I could give zero stars I would. I was having issues with my phone losing charge. After checking my battery health I realized I needed a new battery. I was referred to several places and chose Best Buy at Tuttle because it was closest to my home ( still a half hour drive). I went online and scheduled my appointment for the earliest available appointment. I attempted to call to ask information, but could not get through. I figured they must be busy. I arrived 30 minutes early for my appointment. I waited in line and a tech came to me and asked what I needed. I stated I needed a new battery for my phone. He asked what type of phone I had so I let him know. He asked if I had an appointment. I stated yes and was informed there was a couple who walked in before me but they would likely see me first since I had an appointment and they did not. Then when the next tech was available he asked if I had an appointment, I said yes. But it wasn’t for 15 minutes yet. They asked the walk in customers if they had an appointment and they said yes and that their appointment was 20 minutes before mine. So the tech took the walk ins ( who said they had an appointment, but the attendant had said they didn’t). I continued to wait and two more customers walked in. The next tech became available and went to the most recent customers and asked if they had an appointment, they said yes but they were half hour late. Yet she told them to go sit at her station. Then she asked if the other people who walked in had an appointment and they said yes and their time was the same as mine. She then came to me and asked if I had an appointment, I informed her I did and it was for now but I had been there waiting for half an hour. She told me to go sit with the guy who had taken the walk in customers. We go to sit down and he said he needed to do something first and he and the other tech went in the back. And I heard the woman say stuff about me. He came out and I told him I was only slightly upset because I made an appointment and I showed up early but they took people who didn’t have appointments or had appointments but were late when I had scheduled an appointment (as required on the website) and had been waiting there before everyone else there. The guy started arguing with me and getting rude. I said all I need is a new battery for my phone and he said I don’t even think we have any batteries available for your phone. I said then why do you require me to make an appointment, request all the information about my phone and advertise that it can be same day service. I said if you can’t help me why wouldn’t you show that on your website when I provided all the information, or even tell me when I show up for my appointment and ask about my phone and make me wait? I was so frustrated. By the time I get to my car I get a notification email from Apple that my appointment was canceled. Only I did not cancel my appointment, I showed up and waited and wasted my time only to not be provided the service they advertised! What a joke! Horrible service and complete waste of time! I’ll never go back to Best Buy. This is the third time I or a family member has had problems with Best Buy. Three strikes and your done. Go to them if you want to pay ridiculous prices or have plenty of time to waste and want terrible customer service!
• SC

  Shanna Carver

  Jul 12, 2026
  5.0
  Very professional and friendly. Was able to fix my issue. Worth paying for an annual membership- didnt have to pay for repair to the laptop
• CL

  Cub Litt Le

  Mar 31, 2026
  1.0
  Do to not being able to call and get a hold of anyone do to their home system. I will be taking my electronics else where to be fixed. One where they actually answer the phone and can talk to an actual human
• BT

  Bill Thissen

  Dec 3, 2019
  5.0
  I came into Geek Squad with what I thought was a simple fix, but it turned into a bigger issue. The Geek Squad members were patient with me and exhausted all means to resolve my issue. When they discovered the root cause to my original issue, they walked me through the steps to fix it at home. An exceptional experience with great customer service and helpful team members!

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