Best Buy

Reviews

• KA

  Kadircan Alpünal

  May 13, 2026
  1.0
  Waited over 35 minutes after trading in my old AirPods and trying to purchase a new pair. My Best Buy credit card was already approved, but the employee entered the wrong ZIP code during the process, which caused even more delays. On top of that, one of the registration/payment systems at the counter was clearly malfunctioning, and nobody seemed prepared to handle it properly. I ended up standing there forever for what should’ve been a very simple transaction. The entire experience felt disorganized, unprofessional, and poorly managed. Customers shouldn’t have to lose this much time because of staff mistakes and broken systems.
• MW

  Murley Wolf

  May 7, 2026
  5.0
  Purchased 5/5/26 a portable monitor. Kat helped me make sure I had the right cables and showed me how to set it up with my phone. Great service, Kat!
• ML

  Maria Laney

  May 4, 2026
  5.0
  Was looking to purchase an additional ring camera and the young lady who assisted me was wonderful! She assisted me promptly and was able to answer all my questions and oversee my entire transaction from start to finish! I wish I had caught her name as it isn’t on my receipt.
• LL

  Lyndsi

  Apr 28, 2026
  1.0
  I rarely leave reviews, but this experience has been beyond frustrating and deserves attention. About a year ago, I purchased a $1,600 TV from Best Buy. During checkout, I was strongly encouraged to buy the extended warranty. I specifically asked multiple times if it would cover physical damage during a move, since I knew I’d be relocating 8 hours away. The associate clearly told me yes, that I would be covered. That reassurance is the only reason I agreed to spend extra on the warranty. Fast forward to now, I moved, and unfortunately, the TV was damaged in the process. While it was upsetting, I initially felt relieved knowing I had paid for coverage. That relief quickly turned into disbelief when I was told that physical damage is NOT covered at all Since then, I’ve made multiple calls and had this issue escalated five separate times. Every single time, I’ve been told someone would follow up within 48 hours and no one ever does. To make things worse, one representative recently told me the damage actually was covered, and that I just needed to wait two days to schedule a Geek Squad visit. After waiting, I called back only to be told again that it’s not covered.So which is it? At this point, I’ve been without a TV for weeks, I’m out $1,600, and I paid extra for a warranty that I was clearly misled about. The inconsistency, lack of follow ups, and outright misinformation from multiple representatives is unacceptable. This has been one of the WORST customer service experiences I’ve ever had. I used to trust and enjoy shopping at Best Buy, but this situation has completely changed that. Unless this is resolved, I will be pursuing this further, including small claims court. beware: get everything in writing, because verbal assurances clearly mean nothing here. Sales reps will lie just to get a sale.
• EC

  Elliot Cruz

  Apr 22, 2026
  1.0
  Waited 5 minutes around the apple area before asking someone for help, waited another 5 minutes and still no help came. Saw most employees by the door on their phones. Someone who was working in the printers was able to help me after he was done fulfilling an online order.

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