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Geek Squad

3.2
(34 reviews)

Business Details

9871 Waterstone Blvd, Cincinnati, OH
45249, United States
(513) 683-7777

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
9871 Waterstone Blvd, Cincinnati, OH
45249, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.2
34 reviews
5 stars
15
4 stars
4
3 stars
1
2 stars
1
1 star
13
  • JL
    Josh Lamb
    Oct 16, 2025
    1.0
    Took my laptop in to have the screen looked at as it stopped working right in the middle of my wife working on it for her job. Apparently it is "clear sign of an impact" but no damage to screen surface whatsoever and basically got told I should have bought a mac for $3k. Very rude and there is no damage to the screen surface so im not buying the clear sign of an impact theory. Laptop is 11 months old and was refused to even look into it further. I work in customer service and this is not how you help a customer. Didn't even try to help. I would like to be contacted as this service is received was unacceptable.
  • MC
    Margi Christos
    Jan 27, 2019
    5.0
    Excellent knowledgeable personnel. Kind and cared you got the service you need and made sure when you picked it up everything was done to your satisfaction. Can answer any question. Very friendly and well trained about all computers etc.
  • EK
    Eric Koston
    Jun 18, 2016
    1.0
    ATTN: People, I can promise anyone reading this that if you want a fast and cost effective repair, this is not the place for you. There are some good people that work here I'm sure but cost effective and timely repairs is not something these people excel at. I took a computer here for charge port and they said it couldn't be repaired and the manager himself tried to bully me into buying a new $600 computer. I left, completely upset that my computer couldn't be repaired and I lost all my pictures; well, i found a computer-cell phone repair shop around the corner called uBreakiFix and they quoted me a cost effective price on the repair and had my computer running and fixed the same day.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at 9871 Waterstone Blvd offer?

Geek Squad provides tech repair, setup, and support services, including computer repair, cell phone repair, data recovery, appliance repair, and television repair.

How can I schedule a service appointment with Geek Squad?

You can schedule a service appointment with Geek Squad either online through their website or by visiting the store at 9871 Waterstone Blvd, Cincinnati.

Brand Certified Facts from Geek Squad

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Certified July 05, 2026Yext Knowledge Graph
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