Apple Kenwood Towne Centre

Reviews

• SR

  Seth Rogers

  3 days ago
  1.0
  Terrible customer service and communication. I was made to feel completely unwelcome throughout my entire visit. The staff provided little to no communication while I was left waiting, and I was given no clear explanation of what was happening or how long anything would take. I came in because my phone would not turn on, and I have AppleCare+. I was shocked to find out that simply turning in my phone—not repairing it, not fixing it, just processing the drop-off—was going to take around 4 hours. The lack of communication and organization made an already frustrating situation even worse. Customers should not have to sit around for hours with no updates or explanation. I strongly recommend that Apple reevaluate the customer service experience and communication at this location. Very disappointing experience.
• HM

  Hunter McKay

  Sep 22, 2026
  1.0
  Very Disappointing Apple Store Experience I took my iPad Pro 12.9” 5th generation to the Apple Store because the charging port stopped working. They checked the port and confirmed there was nothing to clean. I was then asked to wait for a diagnosis. After waiting around 2 hours, I was told my option was a replacement costing approximately $1,200. I left the Apple Store and tried two repair kiosks in the mall. One said they do not work on iPad charging ports. Another told me the port required soldering and that they did not do that type of repair. Honestly, he did not seem to have a clear understanding of the repair. After spending approximately 5 hours in the mall with no solution, I started calling other repair companies. I contacted TechDash, and the technician immediately explained that my iPad model has a complete charging-port replacement available and does not require soldering. He also explained that some older iPad models may require soldering. He gave me two options: $100 to repair the port, or $350 if the screen were damaged during the repair. His knowledge, experience, and confidence gave me reassurance. He came directly to my address and completed the repair in about 45 minutes for $100, without damaging the screen. My iPad was charging again. What stood out to me was the difference in technical knowledge, repair experience, transparency, and customer service. An experienced technician was able to identify the actual repair option and fix my iPad for $100, while Apple could not provide me with a comparable repair solution. Apple needs to do better when it comes to repair options, technical knowledge, transparency, and customer service. I lost approximately 5 hours of my day and left the store believing I had no reasonable way to repair my iPad. Very disappointed with this experience.
• TR

  T Runion

  Sep 19, 2026
  2.0
  I went into the store today to pick up my order, after waiting three weeks and was told my laptop was already given to someone else by mistake. I would have to go online, cancel the order and get a refund. Then re-order and wait another 3 to 4 weeks to receive it. No offer to expedite or make up in any way for their mistake. Frustrating experience.
• MM

  MRW

  Sep 2, 2026
  1.0
  What a pathetic customer experience. Jazmin is argumentative and rude and entitled.
• AA

  Alison

  Aug 26, 2026
  1.0
  I will never buy an Apple product in person again. Came in to this Apple Store to get an iPad. I knew what I wanted. It reminded me of buying a car: just so many unnecessary questions and attempts to upsell me on accessories, Apple care, Apple Business etc. Do yourself a favor and buy online and go pick it up, skip the middle man crap. I’m already getting calls from something called Apple Business Connect, what a nightmare. I spent enough money that I can be left alone now.

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