Apple Summit Mall

Reviews

• AH

  Ali Hassan

  6 days ago
  5.0
  It was a grate experience, the staff is very cooperative.
• DG

  Destiny Grimm

  May 10, 2026
  1.0
  God help me it’s not specifically this place, but Apple is the worst possible company you can buy from. Yours no longer hold any resale value they wanna make sure that people have to buy them new. After spending hours, trying to reset my iPad because of an error on Apple’s end, we were unsuccessful and the iPad does me no good but now because of some update updates it can only be used on my original account.
• MM

  Mattpoteet238

  Apr 20, 2026
  5.0
  Great help with diagnostic test on my macbook pro now I know what's wrong with it,very kind helpful people
• BJ

  Billie Jones

  Apr 18, 2026
  5.0
  Very good service.
• JC

  Jessie Campobasso

  Mar 19, 2026
  1.0
  My score is more a reflection on Apple itself, NOT the store workers... HOWEVER... I have never seen the same worker twice. What does that tell you? Today I had to put up with this snippy dark haired woman who lectured me like a 5-year old.. instead of diffusing me she just boiled my blood even more... the tech himself, like always was sweet and kind and empathetic. The wait time to find out I have 11 more days to wait is just insane. Apple forces you to pick a topic on their website and then puts you in an endless loop of self-help useless topics instead of offering a live chat that could save a lot of grief. Apple also needs to improve their parenting controls. I'm simply trying to recover and reset an iPad that I BOUGHT AND OWN for my child who is under my family account. For whatever reason Apple allowed him to take over the iPad and lock us both out. He was 12 and able to bypass parenting restrictions. This is insane. I've been trying to reset this device for over 2 months now. Again, not the store employees fault... but today this woman was rude enough to elicit this bad review. To the sweet veteran who helped show me I had 11 more days to wait, this does NOT reflect on him! Or the other group of guys who tried to help me last time. The wait time is insane. And I've heard different explanations... Apple needs to fix their parental controls similar to Amazon's Fire tablets, always allow the parent to be the "owner" of the device, not the CHILD, allow parents to override any child's settings, and either fix your system or caution your customers to not buy iPads unless you use an active iPhone... apparently a MacBook doesn't work the same for resetting. And to the snippy brown haired woman... watch yourself. You just made a lasting negative impression of your company. Thanks!

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