Apple Ridge Hill

Reviews

• SK

  sweety kiran

  5 days ago
  1.0
  The process is highly inefficient, with an estimated wait time of at least 30 minutes. Additionally, there are individuals standing idle without engaging in work or two people attending one customer. 🙄
• RS

  rebecca simonelli

  6 days ago
  5.0
  First time going to this particular Apple Store and this is now my store of choice. Everyone is so nice, so smart & so skilled. Special thanks to Lorraine who solved my issue in under 2 minutes and gave me info about the classes!
• JJ

  Jonathan

  May 5, 2026
  1.0
  No me ayudaron tenía una cita para reparación de iPod. Y no me at solamente de dijeron que no lo tenía muy mal servicio
• CH

  Christine Hinke

  Apr 14, 2026
  1.0
  I have a “obsolete” computer, an old iMac, mini, that was having trouble upgrading browsers. We contacted the Apple Store and inquired as to what could be done. They told us to bring the computer in. We made an appointment, we came in, and they upgraded our OS on the Mac mini. Now it runs slower, I still can’t upgrade browsers, and I still can’t send out emails from it. We contacted support on the web and we were told that this could happen with older Mac products, especially if they’re upgraded to an OS that they’re not really compatible with. We were not advised that this was even a possibility by the “genius.“ After the computer was noted to run more slowly, he shrugged his shoulders and said there’s not much more he can do. He suggested that we should probably just buy a new $800 Mac mini. This is not the service that I expect from Apple. I then spoke to a manager, who basically said the tech did everything right and that this was a possibility and that we signed a waiver. Of course the waiver didn’t say anything about upgrading that would lead to the computer functioning worse than it did before. I would not recommend going to the store.
• TW

  tiffany wilson

  Apr 14, 2026
  1.0
  I recently visited the Apple Store and had a very disappointing experience. From the moment I walked in, no one acknowledged me or offered assistance. I understand stores can get busy, but basic customer service—like a simple greeting or checking in with customers—should still be a priority. I was left standing around unsure of how to get help, which made the entire visit frustrating and unwelcoming. Apple is known for its customer experience, so this was surprising and not up to the standard I expected. I hope this is addressed, as a more attentive and welcoming environment would make a big difference.

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