Veterinary Referral & Emergency Center of Westbury

Reviews

• MS

  Marie Smith

  1 day ago
  5.0
  We have gone to this emergency vet several times. Each time we are greeted and cared for by caring, helpful, kind and knowledgeable staff and doctors. They explain everything fully and clearly. They follow up to be sure my dogs are okay. I highly recommend them.
• GB

  G Borgia

  1 day ago
  5.0
  VCA Westbury is truly an extraordinary, specialized emergency facility. They saved our dog’s life. When we arrived at the hospital with Logan , he was going into shock from consuming a massive amount of oral minoxidil- which is lethally toxic to dogs and cats. We called ahead, and triage saw us within minutes of walking in the door, immediately bringing him in for assessment. Their team is AMAZING. Dr.Sylvane is brilliant. Her innovative care of Logan is updating and changing the Toxicology Protocol for veterinary treatment of minoxidil poisoning! She was pivotal in his recovery. Dr.Kartsonas is sharp, full of energy and dialed in to his patients. His early intervention one night pulled Logan back from heart failure. Dr.Federlin supported our family with compassion while giving care to Logan on the overnights. Dr.Gerber helped us in our transition to home, she was wonderfully kind and insightful with detailing his plan and individualized instructions. Dr. Ali communicated with toxicology on our arrival for resuscitative treatment. Huge thank you to their awesome Vet Technician/Nursing team- Toni, Nathalli, Juliette, and Natalia were fantastic in caring for Logan who was critically ill for days. Treating my family with grace and compassion during our many check up phone calls and visits. Toni was kind, supportive and informative even when we visited in the middle of the night. Juliette was gentle and attentive to Logan- he loved her. Ella at the front desk is so sweet, loving and helpful we enjoyed meeting her and Jolene. Nancy the service coordinator was on hand to help guide us through the emergency process with kindness and much needed humor. I know there are many others who aided in Logan’s care, thank you all! We are extremely grateful for the stellar care we received at VCA Westbury. The only aspect I would alter was there was a delay in actual immediate treatment. After they took Logan into the back he was assessed and we though being treated for his critical emergency but before anything was started Dr.Ali came in to discuss cost of treatment, then sign papers and then go to the front desk to pay before they actually begin treatment. This was large delay as our dog was going into shock. I do see the need to address cost early on, because some people are probably not aware of the thousands of dollars involved in emergency treatments. However every minute counts when a patient is literally going into cardiovascular collapse! Pre-paying shouldn’t delay initial critical treatment.
• NR

  Natasha Ruiz

  Jul 4, 2026
  5.0
  I can’t say enough good things about the ladies at the front desk. Nancy you are an angel. Found two guinea pigs on my street corner during a heat wave. Brought them in and the women were all so helpful. They didn’t stop until they found a place I could drop them. Thank you ladies!
• PD

  Paul Dresner

  Jun 19, 2026
  1.0
  I was going to give them 5 stars. The nurses and doctors were helpful and listened to me. However after we received the test results, we were told that our pet would be “discharged soon.” We had to wait for two hours until we received an update, and after that we had to wait another half a hour. I was extremely worried and stressed. I can only imagine how my pet felt.
• BF

  bernadette falco

  Jun 11, 2026
  5.0
  Highly. Highly recommend the practice!! Our dog had a thymoma and needed open chest surgery. From start to finish every one was amazing and our pup is home recuperating after only a day. Everything was explained in detail from start to finish and care at home. So if God forbid your pet needs Highly specialized care, don't hesitate to bring them here!!

Frequently Asked Questions About Veterinary Referral & Emergency Center of Westbury