Rome Animal Hospital

Reviews

• TT

  Traci

  Apr 1, 2026
  1.0
  They were afull to me. They don't even read x-rays there. They have to send them out with blood work. The VeterinarianHeather couldn't even take the time to go face-to-face with me and talk about the x.Rays, it was ridiculous.All they wanted was the money.I was way overcharged , for everything I spent all in all over thirteen hundred dollars with them , and she couldn't even talk to me face to face , which was horrible. I had to take my dog up to the emergency room in Syracuse, and they were wonderful.Unfortunately, I had to put Otis down.He is no longer with us.Rest in peace otis. 03/31/26. I will never go back to Rome animal Hospital.... how dare they call themselves a hospital! They only have a Vet the 2 1/2 days aweek.
• FF

  Fyre

  Jul 3, 2025
  5.0
  Great staff that is always friendly and they always go above and beyond.
• AG

  Anthony Green

  Jul 1, 2021
  2.0
  I took my Staffordshire terrier qt ok them a couple weeks ago they gave her a shot and antibiotics never checked for lyme.I called because my dog was still sick took her to the vets in Clinton who ran test found Lyme and was told she had it for a little while. I paid over four hundred to them. They should pay me a refund ill never take anything to them again.
• CR

  Carrie Rider

  Feb 24, 2019
  3.0
  TL; DR: Good for fairly normal animals that don't need a lot of complex care or coordination of appointments. However, communication was a bit lacking and I got some conflicting information from the doctors there. Subjectively, I didn't feel totally comfortable when my pet was out of sight. Good experiences: They were good about finding a treatment that worked for my cat's chronic upper respiratory problem and helping clear her parasite and GI problems. They were also good about helping my cat when she was suddenly feverish and having labored breathing a half hour before closing time on a Saturday with a snow storm. I called and they held out on closing a little early and even stayed later treating my cat. Less good experiences: There seemed to be some poor communication. More than once I would discuss options and come to a decision with someone and the next person I talk to or the receptionist would not have that information and it caused some delays in appointments for my cat. They also did not keep detailed records of everything like my new vet (switched because I moved out of the area) does. I was pretty annoyed when they suggested I wait on spaying my cat because she was in heat and then wouldn't write a note for my move to a new apartment for why she wasn't spayed yet because "there was no medical reason that she couldn't have been spayed." My cat is also blind and there were ill-equipped for dealing with that. Vets gave me information relating to the blindness that conflicted. One apparently even gave me impossible information according to another. I felt nervous whenever they took her away from me to do tests or anything because it sometimes felt cold there. I'm much happier with my new vet in Rochester who is more informative, seems much more experienced, warmer, more capable of handling special needs, and they even let me accompany them with my cat to their back area for closer examination during my first visit (much cleaner and nicer looking than Rome's; only saw Rome's after needing to use the restroom after being there for a long time). I don't have an opinion on their costs.

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