Manhattan Veterinary Group

Reviews

• MM

  Maggie M

  1 day ago
  1.0
  I have never had such a challenging phone conversation just trying to schedule a veterinary appointment. VCA called me at least three times and sent me numerous emails offering a free first physical for the new cat I recently adopted. When I returned the call, however, the person I spoke with could provide almost no useful information about VCA’s own services. I asked several times what VCA typically includes in a routine physical exam. She repeatedly told me I needed to check with the shelter I adopted my cat from. I explained that I wasn’t asking what the shelter would cover—I wanted to know what VCA normally includes in a physical exam, because I was perfectly willing to pay for any recommended services not covered by the shelter’s offer. It didn’t matter how I phrased the question or what I asked. I kept getting essentially the same response: I needed to check with the shelter. Eventually, I started listing things vets commonly check or offer during routine visits—weight and vitals, teeth, vaccines, parasite testing, bloodwork, etc.—just to understand what I should expect. The only explanation she could give me was that it was an external “head-to-tail exam”. What I find particularly frustrating is that VCA is the veterinary provider in this partnership and was proactively contacting me to use the offer, yet their representative could explain neither what VCA ordinarily provides during a routine physical nor what was included in the shelter partnership they were contacting me about. Instead, I was repeatedly referred back to a small, understaffed community shelter for information about VCA’s services. That makes no sense. A new pet owner should not have to call a shelter to find out what a large veterinary practice includes in its own exams or in an offer it is actively promoting. VCA should be able to explain its own services and the terms of its own partnerships. The interaction immediately undermined my confidence in the practice. If this is a potential client’s first experience with VCA, it is not a good one. I will be taking my cat elsewhere.
• KK

  kirasheba

  Aug 26, 2026
  5.0
  I had a good experience here. No idea why the bad reviews. It could be that there are different Vets often. The staff at the desk were really nice and friendly. I'm sorry I forgot her name, but the Vet Tech that saw my cat was wonderful!!! I had a lot I needed to tell her and she was very patient and listened. I saw Dr. Dwyer who was great. I loved the way he handled my cat. I felt at ease when he told me his cat has a similar issue. If that's his problem and I'm hoping it is. He still sneezes no idea why. I'm just crossing my fingers his initial diagnosis is correct. I'll know in a week or two after I use the medicine. All in all I can only say I was lucky because I had a nice experience.
• AT

  Ahmed Telbany

  Aug 14, 2026
  1.0
  Took my cat for supposedly a “free exam”. Ended up being charged $308 for an ear infection! Charges were not disclosed upfront. Felt like theft. I will not be coming back.
• CS

  Charlie Shamoun

  Aug 10, 2026
  1.0
  I am not certain I have ever heard of a worse place for veterniary care. While in office, all was well. Charges were high, but it is Manhattan so it is expected. Vet and techs were kind and attentive, but that is where it ends. Following leaving, my 13.5 year old dog required medication refills. We were told that this would take time, as they were not the ones who perscribed the medications (despite me brining in my healthy pet to get established over a week prior, so I am unsure why they were incapable of prepping for this as I gave a list of my medications three seperate times and discussed each individually). I called each day as meds neared running out for 2 days before the weekend, where they said they needed time. Following the weekend, I called when they said their doctors could not perscribe ANY of the medications, meaning my senior dog is running out of medication, and care was delayed as I was told to wait, and now I am being told they cannot write any medications due to the vets here not having adequate credentialing. I am not certian why you would ever bring a pet here if the staff is incapable of accomplishing a task other than being kind.
• YA

  Yomna Amer

  Aug 1, 2026
  1.0
  The worst medical experience! Charged me for something that was not done. When I called for a refund they declined. Front staff was so incredibly rude. Do your self a favor and find any other vet clinic!