Best Buy

Reviews

• CA

  Cenk Akarsu

  3 days ago
  1.0
  I asked guy at the till for the code to the restrooms and was told they were out of service. When I said I see people going in and out of them, they changed it to I need to make a purchase first. We came in to buy and ipad but lying to your customers just cost you one.
• CS

  Cathy Sopcak

  May 12, 2026
  1.0
  Union Square Best Buy actively practices CUSTOMER AGE DISCRIMINATION against minors and families, specifically exhibited by a store manager, named Edward. This is my experience at Union Square Best Buy... I was shopping at Union Square Best Buy with my son and his friend at around 6pm, when the store suddenly put Pokemon trading cards for sale, after previously being out-of-stock. While in line, a line formed behind us. Concurrently while I was waiting to make a Pokemon purchase, there was a nearby adult male, calling his friends on the phone and urging them to rush to Best Buy Union Square, to purchase Pokemon trading cards, quickly. I was near the front of the line, and purchased a single box of Pokemon trading cards. Then, my teen son, who was with a friend of the same age, went to purchase Pokemon cards. The two teen boys were then told by Edward, the Union Square Best Buy store manager on duty, that only one of them could make a Pokemon trading card purchase, even though it was with their own money, because Edward the store manager considered the two teen friends, "A GROUP." Next, my husband was told he also could not purchase Pokemon trading cards, because he was related to my son, hence part of the same "GROUP." Mind you, Pokemon trading cards is a product made and largely meant for kids. As my son and husband were each denied the ability to purchase Pokemon trading cards by Edward, the Union Square Best Buy store manager, we witnessed Edward ALLOW multiple ADULT individuals with ADULT GROUPS, in the line behind us, to each make an individual Pokemon trading card purchase, without issue. Edward allowed every individual with a group in line to purchase Pokemon trading cards, except for my sons' two-friend group and our family group. Every other group in the Union Square line, of adult groups, was EXEMPT from Edward the Union Square store manager's discriminatory restrictive Pokemon Trading Card purchase policy. This also includes the group of friends of the young adult male, who were summoned to rush to Best Buy Union Square to immediately purchase Pokemon Trading cards (this young man, who also appeared to be oddly friendly with Edward, as they were conversing quite chummily). In reflecting upon my experience, Edward the store manager enforces an ILLEGAL CUSTOMER AGE DISCRIMINATION group policy against minors and families. However, Edward DOES NOT apply this "GROUP PURCHASE RESTRICTION POLICY" to groups of adults and particularly groups of adults that he appears to be especially friendly with. Moreover, my son mentioned that Edward was making rude comments about myself, to other customers at the store after I left the line, which is EXTREMELY UNPROFESSIONAL, as I had ZERO contact with Edward while at the store. As a customer whose child, family friend, and family were actively and knowingly age discriminated against, I felt compelled to write about my extremely negative experience with Edward the Union Square Best Buy store manager and the Union Square Best Buy Store, while buying Pokemon trading cards. No customer deserves to be treated this disrespectfully and disparagingly, particularly in front of their children and towards them, and makes me doubt the thousands of dollars I have spent at Best Buy and for my family's Best Buy Plus membership. Moreover, in hopes of this customer complaint compelling the Best Buy Union Square Store to move to a legal, non-discriminatory customer purchase policy, where any customer with their own form of payment can purchase Pokemon Trading Cards, I have filed a formal complaint with New York City against the Best Buy Union Square Store on the grounds of customer age discrimination as well as with Best Buy Corporate. The current Pokemon Trading card policy at Best Buy Union Square is hinged upon active age discrimination, under a farce of not selling to groups of minors and families, wherein this ILLEGAL policy DOES NOT APPLY to GROUPS OF ADULTS, especially those with a seemingly close relationship to Edward, the Union Square Best Buy store manager.
• DB

  Denise Bowen

  May 10, 2026
  1.0
  Formal Complaint Regarding Deceptive Conduct by Shift Lead Julieus and Commendation of Exemplary Virtual Support by Vaughn and Jasmine On Wednesday, May 6, 2026, I entered the Best Buy Union Square location accompanied by my caregiver. As a disabled individual preparing for an upcoming surgical procedure on my right hip, I approached this purchase with care, trust, and a clear need for reliable guidance. At the outset, I shared prior concerns based on reports from other customers indicating that this location engages in upselling practices that disadvantage shoppers. These concerns came from individuals who no longer trust the Best Buy Union Square location and have chosen to shop elsewhere to avoid such predatory practices. I was assured that I would receive exemplary service from a shift lead identified as Julieus. During my interaction with Julieus, I expressed interest in the HP OmniBook 3 laptop, a model with which I am thus far very satisfied. While reviewing the receipt prior to finalizing the purchase, I noticed the inclusion of a Best Buy membership fee and promptly raised this concern. Julieus stated explicitly, and on more than one occasion, that no membership charge was being applied. This assurance was unequivocal and served as a material factor in my decision to proceed with the transaction. Upon returning home, I remained deeply unsettled by the interaction. I subsequently contacted Best Buy Virtual Support, where I was assisted by Representative Vaughn. Vaughn exhibited a high degree of professionalism, diligence, and integrity throughout our exchange. He confirmed that a membership fee had, in fact, been improperly charged. Moreover, he acknowledged the misconduct with candor, extended a sincere apology, and promptly issued a credit to rectify the error. His conduct stood in stark and commendable contrast to the experience I encountered in the store. I was subsequently transferred to another virtual representative, Janice. Janice provided patient and thoughtful assistance. She offered informed recommendations regarding protective accessories for my device, including screen and keyboard protection to mitigate damage from debris or liquids. Her support was both constructive and appropriate to my needs. The conduct of Julieus is deeply troubling. It reflects a clear act of deception that undermines consumer trust. For a customer in a vulnerable position, this behavior is not merely unprofessional. It is profoundly disrespectful. The experience left a lasting sense of discomfort and disappointment. Such conduct is inconsistent with the standards that a reputable company must uphold. Kind regards, Denise Bowen
• SS

  Sal

  May 2, 2026
  1.0
  Waited 20 minutes patiently for a salesperson to assist me while the man she was helping moved at a glacial pace. Then to be told I cannot demo a product that is $300. I guess they don’t want me to spend a few hundred dollars. I’ll go to a competitor because never waited more than 1 minute without assistance at Apple from someone
• DF

  Daniel Ferreira

  Apr 26, 2026
  4.0
  Visité Best Buy y en general tuve una buena experiencia. La tienda es amplia, está bastante bien organizada y cuenta con una gran variedad de productos tecnológicos, como móviles, ordenadores, televisores, accesorios y otros artículos electrónicos. Resulta fácil recorrerla y comparar distintas opciones según lo que necesites. El personal me atendió correctamente y pudo orientarme con algunas dudas que tenía sobre varios productos. La atención fue eficiente y sin demasiada espera, algo positivo teniendo en cuenta el movimiento que suele haber en una tienda tan concurrida. La ubicación también es muy conveniente, especialmente si estás por Manhattan, ya que queda en una zona accesible y fácil de encontrar. En cuanto a precios, hay opciones variadas y algunas ofertas interesantes dependiendo del producto. En general, me pareció una buena tienda para comprar tecnología en Nueva York, especialmente si buscas variedad y comodidad en un solo lugar.