Apple World Trade Center

Reviews

• JL

  Jun Wai Lee

  1 day ago
  1.0
  I usually like this place and have a great experience, but not today. I’m just here for a pickup. As I walk in, a girl is asking one of the staff about pickup, so I walked past her and waited in line since I know where I’m going and what to do. The girl after asking about pickup, also asked about restroom availability in the store, but after they’re done, the staff ask me if I’m here for pick up (since I’m in line, of course captain obvious), so I replied yes, but then the staff told me to stand behind the girl. Who put her in charge of the line and must talk to her to lineup? If she talks to the girl for an hour, I have to wait for an hour to line up? Furthermore, this staff is nowhere nearby after, so she’s not in charge of the line. She just makes herself important that talking to her puts you in the queue according to her priority, else you’re not in the line at all.
• MM

  Maria M

  5 days ago
  1.0
  Extremely slow and unhelpful service. I spent almost an hour being passed from one employee to another, with no one actually taking responsibility for helping me. Employees would tell me to wait and then simply disappear. When I finally started asking directly for help, the attitude made it feel like I was bothering them or somehow owed them something for asking for basic assistance. Everyone seemed genuinely disturbed by having to help a customer. Really frustrating experience, especially considering the level of service you’d expect from an Apple Store.
• SR

  Susana Zelaya Rivera

  Sep 20, 2026
  1.0
  This is by far the WORST Apple Store I’ve ever been to in my entire life. The customer service is horrendous, they’re so rude and don’t care about helping you fix your iPhone or even trying to troubleshoot. I work near WTC and thought it would be convenient to troubleshoot my iPhone 17 screen. The guy standing at the top of the stairs just looked at me and didn’t greet me or anything just acted like I was inconveniencing him. He didn’t even bother pulling up my account either after I explained why I was there, he just kept repeating the screen needs to get replaced. Then he said we can’t even do that today because we close at 8 and you don’t have an appointment. Yet, all the staff were huddled around each other and laughing and talking amongst themselves. Don’t even bother coming here, I walked away from him and told him I’d go to another Apple Store. My coworkers also said this is the same experience they’ve had— just rude and not helpful, it’s like it hurts them to help out their customers.
• AR

  Andrea Ran

  Sep 18, 2026
  2.0
  Don’t come here for repair!! I visited here to repair my iPhone16 Pro back screen, and after waiting for 30 minutes and 15 minutes of “diagnostics”, they told me they don’t have the part (aka the black iPhone 16 Pro back screen) and have to order one. They promised my that the next time I come to the genius bar, I just have to drop my phone off, no need to wait. Guess what? I still have to wait 20 minutes simply just to hand my phone to someone in charge. You see there are 100 staff standing in the big room, but only 1 of them is responsible for repairing everyone’s phone. That is insane.
• QA

  QI AN

  Sep 3, 2026
  1.0
  I visited this store on September 3 at around 6:35 PM for a repair. The first two employees I spoke with were welcoming, polite, and helpful. After explaining the same situation twice, I was directed to the employee holding the iPad who was checking customers in for repairs. Unfortunately, my experience with this employee was completely different. His tone and attitude were extremely rude, condescending, and unwelcoming from the beginning. It’s difficult to reproduce the entire conversation here, but the way he spoke to me made a simple repair check-in unnecessarily unpleasant. For identification, he had short, curly hair and wore round glasses. He was holding the iPad for repair check-ins and was standing near the wall by the second-floor staircase at around 6:35 PM. The store was not particularly busy at the time, and there were no other customers waiting around us. This has been my regular Apple Store for many years because it’s on my way to work, and I’ve consistently had good experiences here. That’s exactly why this interaction stood out so much. The first two employees I interacted with that evening were also very polite, so my complaint is specifically about this one interaction. After this experience, I looked through some of the store’s recent Google reviews and noticed a concerning number of negative comments about customer service. Given my own experience today, I hope management takes this feedback seriously rather than treating these incidents as isolated complaints. A note to management: Please review the professionalism and customer-service standards of employees in client-facing positions. Customers coming in for assistance should not be treated as though they are inconveniencing an employee simply by asking for help. A client-facing role requires basic courtesy and respect, not a condescending or superior attitude. To be clear, this review is specifically about how I was treated during this interaction and is separate from the outcome of my repair request.

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