Apple West 14th Street

Reviews

• RR

  Riyad

  May 12, 2026
  1.0
  SO SLOW. why even have staff if their just going to dilly dad around and take their sweet time doing the least hard job to waste time on the hour….if you actually have things to do; do not come here…very inexperienced staff and no hospitality…what has Apple become
• SD

  Stef Van Deventer

  May 3, 2026
  1.0
  I had a very disappointing experience at the Apple Store on West 14th Street NY, largely due to the attitude of a sales consultant named Naeem. I visited the store as a foreign traveler specifically to receive in-person assistance before making a significant purchase. I was there to buy an iPhone Pro Max, an Apple Watch Ultra, and a new pair of AirPods. However, when I asked Naeem to show me the different AirPods models and explain the differences, he responded in a dismissive and disrespectful manner, telling me that I should rather go online if I wanted that information. I explained that I had come into the physical store because I wanted hands-on guidance and assistance. Instead of acknowledging this, his attitude became even more rude and dismissive. This level of service is unacceptable, particularly in a flagship Apple retail environment where customers expect knowledgeable and helpful support, especially when making high-value purchases. Due to this experience, I chose not to proceed with my purchases at this store and went to 5th Ave. I would not recommend this location, and especially not this particular sales consultant.
• DD

  Dennis

  May 2, 2026
  5.0
  I had an appointment at the Apple Store 14th Street for a service repair and was impressed from the moment I arrived at the Genius Bar on the 3rd floor. The gentleman at check-in (I forgot to ask his name!) was polite and knowledgeable, making the whole process seamless. After a short wait, Keilly (hope I got the name right!) delivered outstanding customer service: fast, professional, and genuinely warm. She handled my repair efficiently while making me feel like a valued customer throughout. It’s rare to find a team where every interaction is consistently excellent. This Apple Store truly sets the standard. Highly recommend!
• SM

  Stacy M

  May 1, 2026
  5.0
  I had such a genuinely great experience with Adriana at the Apple Store. From the start, she was so warm, welcoming, and easy to talk to. She immediately made the entire visit feel comfortable and stress-free. She really took the time to understand what I was looking for and helped me find the perfect Apple Watch without any pressure. What meant even more was how happy she was to help me fix an issue on my phone that had been bothering me for a while. She didn’t rush it at all and made sure everything was working perfectly before I left. Adriana is not only incredibly knowledgeable, but she also brings such a positive, kind energy to what she does. It’s clear she genuinely cares about helping people, and it made all the difference. I left feeling taken care of and I’m really appreciative. She’s definitely the reason I’ll be back at this location :).
• KV

  Karthik Varadarajan

  Apr 23, 2026
  1.0
  If you're going to book my appointment for a battery replacement, and you already know what my device is, then maybe you should automatically check that the replacement battery is in stock instead of having me come in and then telling me you don't have it in stock. That was a waste of everyone's time. Edit: Just when you think this store couldn't be anymore useless, they find a way! I received an email informing me that my battery replacement had arrived and that I would need to come in within 4-5 days to get my replacement done. The email mentioned to call the store and let them know if I couldn't make it in this timeframe so they don't give my battery away. Well I've been calling for 3 days now and no one has picked up the phone once. TERRIBLY MANAGED STORE! I will not be coming back!

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