Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Extremely rude and unhelpful staff. Waited for over 30 mins but couldn’t get anyone to help me. Been to many Apple stores but this one was the worst. Would not recommend going here.
QN
Quang Huy Ngô
May 13, 2026
1.0
White people coming in would have someone help them right away but Asians would have to wait for at least 30 minutes.
JD
Jordan Dalmedo
May 7, 2026
1.0
Genius bar has atrocious service. My agent left in the middle of my apointment and went home without warning, I sat there for an hour and no one could help me. I had to leave and will try the downtown location to get my product serviced.
AM
Amal M
May 2, 2026
5.0
I visited the Apple Store today and had a great experience thanks to Chanchal. He was extremely polite, knowledgeable, and very helpful throughout the whole process. He took the time to understand what I needed and helped me choose the right laptop without any pressure.
Excellent customer service and a truly outstanding employee. Thank you, Chanchal!
CC
Catherine
Apr 8, 2026
1.0
Had a very disappointing experience. I placed an iPhone 17 pickup order in-store and was told it would be ready in 30 minutes. I ended up waiting over 3 hours with no updates. Staff repeatedly overlooked me, and it was extremely difficult to get any assistance. Eventually, I was told my order had been canceled without any notification or explanation. I was then asked to contact Apple Support myself, which led to another 2+ hours on the phone. Overall, I wasted 5+ hours with no fair resolution, poor communication, and lack of accountability. I also felt uncomfortable being discriminated against.
At Apple SoHo, you can shop for iPhone, Mac, Apple Watch, iPad, and more Apple products.
What are the opening hours of Apple SoHo?
Apple SoHo is open Monday through Saturday from 9:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Is technical support available at Apple SoHo?
Yes, technical support is available at Apple SoHo's Genius Bar where specialists can assist you.
Does Apple SoHo offer free Wi-Fi to customers?
Yes, Apple SoHo provides free Wi-Fi for customers visiting the store.
Can I pick up my online orders at Apple SoHo?
Yes, Apple SoHo offers in-store pickup for online orders.
What payment methods are accepted at Apple SoHo?
Apple SoHo accepts debit card payments and mobile NFC payments.
Is the Apple SoHo store accessible for wheelchair users?
Yes, Apple SoHo has a wheelchair accessible entrance for customers with disabilities.
Are there any nearby places to visit before or after shopping at Apple SoHo?
Yes, you can visit nearby places like The Mercer Kitchen for French cuisine or explore art galleries such as David Beitzel Gallery and Contemporary Art museum.
What options are available for customers interested in fashion near Apple SoHo?
Near Apple SoHo, customers can shop at clothing stores such as Nautica, Ralph Lauren, Moncler, and Miu Miu for men's and women's fashion.
How can nearby transit stations or landmarks help me find Apple SoHo?
Apple SoHo is located near the landmark 109 Prince Street, which can help you identify the area and navigate to the store easily.
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