Apple Fifth Avenue

Reviews

• JO

  jose A ospina

  1 day ago
  1.0
  Muy mala la atención. Pase casi todo el día en la tienda esperando que llegaran los celulares iPhone 18 Pro Max.. hice la fila y finalmente me atendió el señor Edgar. Un señor alto, Corpulento….como de Brasil…. Yo estaba en el mostrador esperando que me vendiera los dos celulares iPhone que pedí.. Este señor de muy mala forma y actitud me dijo - que me quitara de ese lugar porque ahí en esa parte del mostrador manejaban el dinero… yo de muy mala forma también le dije que no necesitaba nada de ahí que solo estaba esperando pagar los celulares.. como para suavizar la situación me preguntó de dónde era y yo de mala manera le dije de aquí.. y para que quiere saber ? Finalmente él puso los celulares sobre la mesa y con mucha desconfianza me miraba como si yo no los fuera a pagar y tan de malas que puse mi tarjeta y la transacción falló en el primer intento.. el me siguió mirando con desconfianza y yo finalmente hice el pago con de mala gana. Quería salir de ahí y cambiarme para Samsung donde son mucho más amable.. pero ya esto será para la próxima ya no quiero volver a esas tiendas de Apple.. atienden muy mal..
• AA

  Aminatou Abdoulaye

  Sep 24, 2026
  1.0
  I am extremely disappointed with my experience today. I came to the Apple Store at 6:00 PM because my AirPods, which I have owned for less than a year and are still covered by AppleCare, keep disconnecting every few seconds. I had to wait in line simply to schedule an appointment. I was then given an appointment time of 12:05 AM and have been waiting in the store for more than five hours. Waiting more than five hours for a warranty/AppleCare service issue is unreasonable, especially for a product that is less than a year old. The process has been extremely frustrating and has taken a significant amount of my time. I understand that the store may be busy, but this experience does not feel consistent with the level of service I expected from AppleCare. I would appreciate someone reviewing this situation and addressing the excessive wait time and service process. @APPLE please fix the waiting time to see Genesis .
• AK

  Anna Kotsar

  Sep 22, 2026
  1.0
  I came to Apple Fifth Avenue specifically to complete a Trade In for my old iPhone. I explained to the first employee that I had purchased a new iPhone at Apple on Friday and had chosen to bring my trade-in device later. I simply wanted to complete the Trade In. Instead of directing me to someone who could actually handle it, I was sent from one table to another, from one side of the store to another. I had to explain the same situation repeatedly. I spent an entire hour in the store, and no one actually helped me. What made the experience even more frustrating was that this did not seem to be because the store was too busy. The last employee I was sent to spent around 30 minutes talking to another customer about completely unrelated things while I was waiting nearby for assistance. I understand that employees may need to prioritize customers who are already being helped, but leaving another customer waiting for an hour without taking responsibility for a very simple request is not acceptable. I came to an Apple Store specifically because I expected a straightforward and organized Trade In process. Instead, I left without getting any help at all. Very disappointing experience.
• JB

  Julian Boon

  Sep 18, 2026
  1.0
  Today, I came to pick up the Apple Watch I had ordered. Unfortunately, the service experience was extremely disappointing. I waited in line for more than two hours. I assumed that since this was a large location, they would be well-organized and able to handle the crowd efficiently, but that was not the case at all. The whole experience was extremely poorly managed and honestly very frustrating. The employee assisting me with my journey was Ebony. I brought in my old Apple Watch for a trade-in. She initially told me that I needed to set up the new device in order to find the serial number. When I explained that I had already brought the device with me, she questioned why I had not come back earlier, even though the serial number was actually available directly on the device without having to set it up. Additionally, when I came to pick up the product, she did not even ask to see my ID or verify my identity before handing it over to me. What was especially uncomfortable was that she pointed at and touched my phone screen while I was holding it, which I found to be inappropriate and disrespectful. Her tone and overall manner of communication also came across as lacking basic courtesy and professionalism. I was genuinely disappointed by this experience. I had been looking forward to picking up my Apple Watch and having a positive first-day experience, especially on the launch day. Unfortunately, the way I was treated left me feeling frustrated and unwelcome. I hope Apple takes this feedback seriously and addresses the customer service experience at this location. I expect a much higher level of professionalism and respect when visiting an Apple Store. Earlier, she told me that she would test the device for me. However, in the end, she did not complete the journey. She simply handed me the product and told me to test and set up the device myself because she said she needed to leave quickly. On top of that, she did not even say “thank you” to me. It honestly felt like I was the one who had to thank her, even though I was the customer purchasing both the product and the service from Apple. I was extremely disappointed with the experience because I expected a much more attentive and professional level of service from Apple, especially on the first day of the Apple Watch launch.
• PK

  Pakay Keo

  Sep 11, 2026
  5.0
  It was awesome to receive poor services In June, my iPhone Air camera lens were accidentally damaged by heat. I have no insurance, so I went to the store to have my phone assessed. One of the store's assistants did a very good job examining it thoroughly. However, they quoted me a little bit just over $300++ to repair. So, I decided to go home without having my phone repaired. To me, it was rather high although I can afford it but I don't want to. A day after that, the store sent me a survey to follow-up my visit. I gave them very straightforward feedback. Then, a few day later, I got a direct email from their customer service department asking for more details or my convenient times to talk to them over the phone. I replied back with proposed times for the to call me. I also asked them if they have any authorized stores that can provide cheaper price for the repair. I have never heard back from them whatsoever. However, I am so happy for this experience because it gives me final straw to stop buying Apple products from that day onwards. For many years, I had been trying to quit Apple overpriced products but I failed because I believed everything they said at their Apple Events in the past. Luckily, when I watched their latest Apple Event a few days ago, I felt that they were lying about their products. Thank you Apple for helping me to save my money from now on. Please keep providing bad services to me, so I don't suffer from a relapse.

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