Apple Fifth Avenue

Reviews

• GG

  Gwen

  5 days ago
  1.0
  I received the rudest behavior in my life by this lady in the image. I approached her politely and asked, “Excuse me, can I ask you something?” and she didn’t answer. I thought she didn’t hear or understand and therefore I asked excuse me again. She continued to ignore. She avoided eye contact, literally ignored me while I was trying to talk, rolled her eyes and kept making annoyed facial expressions entire time I tried to ask her really a simple question. It was very uncomfortable and disrespectful for absolutely no reason. I’m sure the store cameras can confirm this interaction. Please check around 07:50-8:00 PM on May 14th. The way I was treated was unprofessional and unacceptable. Everyone deserves courtesy and respect. She’s not upholding customer service standards Apple stores aim to deliver.
• SS

  Sabr Sabr

  May 11, 2026
  1.0
  I contacted you about unlocking my phone because scammers had locked it, but the representative didn't resolve my issue. The service was very poor.He constantly ignored me and spoke to other people without even listening to me until the end. Even though I buy a lot of iPhones, the service is terrible. I do not recommend them—the attitude is very poor and disrespectful, and they never resolved my issue. their fault. I wasted three hours of my time today, and you know it’s no problem to find parking in Manhattan—I didn’t solve his problem, so keep that in mind
• JG

  Jason Ghiassian

  May 7, 2026
  1.0
  I would like to formally express my disappointment regarding my recent experience at the Apple Store. During my visit, the employee responsible for my check-in — a lady wearing green (Ali)— displayed an attitude that I found unprofessional and uncomfortable. While she appeared to smile throughout the interaction, the behavior came across as insincere and dismissive rather than welcoming. As a customer, I expect respectful and genuine customer service, especially from a company that prides itself on professionalism and customer experience. Unfortunately, this interaction left me feeling uncomfortable and unwelcome during my visit. I understand that retail environments can be stressful, but I believe customers should still be treated with courtesy and authenticity. I hope this feedback can be addressed appropriately to help improve future customer interactions.
• DT

  Dkristhelt Torres

  May 1, 2026
  1.0
  I’m writing to report a disappointing experience I had today while visiting your store with my sister to purchase two iPhone 17 devices. When we arrived, we were deciding between models and initially believed the options were limited to the iPhone 17 and the Pro Max, as no iPhone 17 Pro models were clearly displayed in the Genius Bar area. When a staff member (unfortunately I did not catch his name, but he had dreadlocks and a prominent forehead) approached us, I asked about the Pro Max, and he informed us it was sold out. I then asked whether an iPhone 17 Pro model existed, since in previous years that version had been offered. In response, he said, “I’m going to have you repeat that question so you hear what you’re currently asking me.” This immediately changed the tone of the interaction. I still repeated my question and clarified that, since no Pro models were visible, I had assumed they might have been discontinued or replaced. However, the way my question was addressed made it feel as though it was being dismissed as unintelligent rather than answered professionally. After learning that both the Pro and Pro Max models were sold out, we tried to engage in a light, friendly conversation by asking if he knew why the phones were unavailable across New York City—whether it might be due to manufacturing shortages, high demand, or other factors. Instead, his response was dismissive, stating only that “because theyre sold out, meaning they’re out of stock,” without offering any meaningful assistance or insight. Throughout the interaction, his tone felt disinterested and condescending as there was no need to restate their availability status or define “sold out” to us. He also asked whether we lived “here,” and after we confirmed, followed up with “yes, but as in NYC?”—which felt unnecessary and unrelated to our request. Additionally, after repeatedly telling us he could not provide restock timelines or preorder options, he suggested we return the next morning, specifically saying “but this time come in the morning,” without considering that customers may have work or other obligations. But even then, why would he ask me to come in without being so sure about the product restock or availability as he has reinforced before. Finally, he added, “I don’t want you leaving sad,” which felt presumptive and inappropriate given the context. My frustration was not about product availability, but about how the interaction was handled. I attempted to raise this concern with another staff member before leaving, but was unable to stay to speak with a manager. I’m sharing this feedback because I expect a higher level of professionalism and respect in customer interactions. I would appreciate it if this could be addressed internally to help ensure a more positive experience for future customers.
• SA

  Sultan Ahmed

  Apr 30, 2026
  4.0
  The Apple Store Fifth Avenue is my favorite place in NYC to buy Apple products. Everything I’ve purchased from Apple has been from this location. Recently, I went there again to buy a MacBook Air for my studies. There are many staff members there—I spoke with one of them and even selected my MacBook, but when I mentioned that I’m a student, he didn’t offer me any discount. He said I needed a college student ID, but I’m currently studying for my GED (high school diploma), so I felt disappointed and was about to leave. Then suddenly I met Michel. He explained every detail about the product very clearly. When I told him I’m a student, he immediately gave me a discount and even helped set up my MacBook. His behavior was very kind and extremely helpful—I’ve honestly never experienced service like that before. I really appreciated it. I wish him a bright future. Staff like him are needed everywhere. I highly recommend everyone to come here and ask for Michel—you’ll get great help when buying your product.

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