VCA Flannery Animal Hospital

Reviews

• HM

  H Macht

  2 days ago
  5.0
  We absolutely love this veterinary office! Everyone is always so welcoming, friendly, and knowledgeable. They’re great about getting you in quickly when you need an appointment, and I really appreciate that they always discuss pricing and treatment options upfront. They’re transparent, compassionate, and make you feel comfortable knowing your pets are in good hands. Highly recommend!
• LC

  Lisa Castelan

  Oct 21, 2026
  5.0
  Dr. Riffo is loved by my pups and she always treats them like they are one of her pets. She us very kind and explains everything in detail from start to finish. We Love You Dr. Riffo and sorry for Chapo peeing on you but, he was just so happy to see you. Thank You Always!!! I took my crazy boy in there to induce vomiting because he decided to eat and swallow a 6 inch piece of a blanket. Dr. Riffo explained everything to me in detail and everything went great and the blanket came out. The front desk and techs are always great as well. Love taking my pets there for great care.
• AP

  Annette Pepe

  Oct 21, 2026
  1.0
  I brought my 15 year old dog there with multiple fractures in her leg after being hit by car. Could obviously tell there were multiple fractures prior to X-rays. Dr Winter came in to see me briefly. No discussion with me about dogs mobility prior to the accident, no discussion about what our options are or what the prognosis would be if this or that were true. No "let me examine her and I'll review with you what we can do". Just: sign here for $2000 to take XRays and bloodwork (bloodwork?!? $420). Then calling me with the results and saying the dog should stay there overnight until we could get her to an orthopedist. It was OBVIOUS without XRays dogs leg was broke in atleast 2 places. Dogs 15 years old about to be 16, large breed, on 4 different medications for her arthritis and mobility, has been carried up and down stairs for almost a year...does she sound like a candidate for orthopedic surgery? Sad to say my poor girl was euthanized..$2100 later. I am not against spending money on my animals...I take really good care of all of my pets. But the quality of life is already so diminished, now we're going to put her through all of this? How would she recover from this? Is that ever a thought...or is it just charge as much as possible without any critical thinking or thought about the financial burden. I had to be the one to bring up humane euthanasia...then all of a sudden she was on board. "oh yeah, that's the best thing you can do for her at this point". Well, was this not a consideration as a possible outcome before you decided to go ahead and charge $2000 in diagnostics? Maybe I should've known myself, but it is a highly emotional time. That's why we go to vets, to guide us. Not to take all of our money at the most vulnerable moments. Now I understand why a lot of people don't go to vets. Also, I walked in carrying her (60lbs) with tears streaming down my face and had already spoke to them they knew I was coming...women at front desk curtly asked "Can I help you?" Obviously annoyed. Should've known then I was in the wrong place. But there were also very, very nice people that I encountered during the way....particularly the two girls that went over the bills with me (so compassionate and kind!) and the people that answered the phone when I called. Brought all four of my children in to see her before she passed and the people that brought my girl into the room on the stretcher were very nice.
• JB

  John Braswell

  Oct 21, 2026
  1.0
  Today I brought my 15 year ol there with multiple fractures in her leg after being hit by car. Could obviously tell there were multiple fractures prior to X-rays. No discussion with me about dogs mobility prior to the accident, no discussion about what our options are or what the prognosis would be if this or that were true. Just $2000 to take XRays and bloodwork (bloodwork?!? $420, why do you need bloodwork for an obviously broken leg.) and then calling me with the results and saying the dog should stay there overnight until we could get her to an orthopedist. Dogs 15 years old, large breed, on 4 different medications for her arthritis and mobility, has been carried up and down stairs for almost a year...does she sound like a candidate for orthopedic surgery? Sad to say my poor girl was euthanized tonight..$2100 later. Also, I walked in carrying her with tears streaming down my face and had already spoke to them they knew I was coming...women at front desk curtly asked "Can I help you?" Obviously annoyed. Should've known then I was in the wrong place. But there were also very, very nice people that I encountered during the way.
• CC

  Christine

  Oct 20, 2026
  1.0
  It pains me to recall the incompetent and unacceptable treatment we received on the night of our beloved pet's passing, but I needed to share our disgusting experience with this awful place. We brought our elderly pet in for euthanasia because she was nearing the end of life, which I expressed to the receptionist when I specifically used the emergency line to make the appointment. When we arrived, we waited outside for at least 15 minutes before even being called in. Meanwhile, our pet's breathing was labored. As we waited, I tried calling using the emergency extension again to reiterate the seriousness of the situation, but no one answered. When finally brought inside, we were taken to a room where it was clear that euthanasia takes place. And then we waited, and waited, and waited again. As our pet's breathing became more critical, I went out in the lobby THREE different times, BEGGING someone to please help!! I said our pet is dying right in front of us, please help her! First we were told someone is getting the doctor. Then we were told later there was a misunderstanding and they thought she was there for an exam. Why would we be brought to the euthanasia room if we wanted an exam!? Finally, when the cold and uncaring stone-faced doctor finally strolls into the room she says, "I just got here, so..." So what??? There was still no sense of urgency on anyone's part. I kept it together for the sake of my pet, which by this time had already lost her oxygen while she was still alive, so yeah she suffered. There's no question about that, and it happened right before our helpless eyes. Trust me when I tell you that no one was in a rush that night despite my desperate pleas, and we even heard laughter as we were waiting for the doctor to return with our pet. I'm sickened by the cruelty that our pet endured by having to suffer, and the shock and trauma of having to helplessly witness her struggle to pass has left some serious emotional scars. And to add to the terrible experience, they spelled her name wrong, so the cremation company spelled it wrong on her name plaque and certificate. I really hope and pray that this horror never happens to another animal. But I would seriously reconsider going here for any kind of emergency, or for any reason really. I think James Flannery is rolling in his grave.