VCA New Hartford Animal Hospital

Reviews

• PF

  Phil Farda

  May 10, 2026
  3.0
  These pictures were all taken of my Pomeranian while we waited around an hour in total for the doctors and staff to deduce basic information about our visit like my dog's current medications and recent visits. We had tons of time for a full photoshoot. Information that should be readily accessible apparently isn't. It's in our app, they prescribed all these medications, do they delete their records after every visit? They ask what medications the dog is on and it's like...you prescribed all of them, you should know. Anyway, 3 stars for the lack of systems and records. Since the hospital moved to a corporate entity it definitely sucks more. It sometimes feels more like a sales pitch than a wellness check. Almost the entire staff that we loved has left. It's expensive, but it's a hospital and I don't expect it to be cheap. 5 stars for the staff as people. They're genuinely kind, caring and friendly. I assume they're most restricted and encumbered by the corporate structure and guidelines.
• CD

  Cat D.

  May 8, 2026
  5.0
  I have had 3 dogs over the years and each have come here for regular care and treatment. I feel informed with each visit, and I am in love with their Care Club plan, which is a must for anyone who has a beloved pet in their family. It covers so much of the larger costs, which can be one of the harder burdens of pet ownership.
• HD

  Hamza Ditta

  Apr 14, 2026
  5.0
  The staff here is incredibly friendly and accommodating.
• EE

  Ed Evans

  Mar 8, 2026
  5.0
  Friendly,wonderful staff. Spacious lobby and 5 DR's.
• SS

  Salvatore

  Feb 10, 2026
  1.0
  Overpriced paid $200+. $100 of which was for the vets time which was rushed and she spent maybe 4-6 minutes. Went there for simple deworming and it turned into more appointments that are unnecessary. Then at the front desk I'm told I can purchase a second course of profender a topical dewormer (I requested the oral route and she said we can but let's try the topical first.) Bottom the lady at the front desk said she could sell the dewormer but chose to have me get a stool sample and that's a much more expensive route then spending 40 dollars on another dewormer (profender) in the mean time my animal suffers with worms so they can make more money. People should treat others the way they would want to be treated. If they did I would have paid less and had the second round of dewormer without the stool test and the other unnecessary steps. Especially when I was extremely polite and respectful the entire time. They obviously didn't fix kushboy exotics problem. Sorry kish boy I hear ya different situations but I I know exactly what you mean good luck with your pet hope things work out

Frequently Asked Questions About VCA New Hartford Animal Hospital