VCA Shaker Animal Hospital

Reviews

• MD

  Michael Deperna

  1 day ago
  5.0
  Super friendly that truly cares about the pets.
• EH

  Emily Hogan

  Sep 22, 2026
  5.0
  So today was the first day I was finally able to get my 3 year old Shetland mix to the vet. Pretty long story, but don't have kids until you're ready I guess. He's a good pup. He gets pretty excited and for whatever reason he barks and growls when he does. Since the baby, we haven't been able to get him out as much so he does still react when he sees other dogs. He's excited, but he tends to make others nervous. He's also had a rash that comes and goes and right now its the worst it's ever been. The reason im writing this long winded review is because when I came to vca today I was definitely nervous of the outcome, especially since the front staff didn't seem too bubbly, but once I spoke with Dr. Perez I know im not taking my pup anywhere else. This woman came in the room and barely glanced at me. I wasnt the patient. She went straight to hatchet, got down on his level, and really gave him a good look. I could tell her concern and she took a moment before looking back at me. At that point, I didn't bother with hello, just "Can you help him?" And she responded without hesitation yes. She took full control of the appointment and made sure to cover just about all my concerns. Seems he has mange and a skin infection, with possible food allergies. And no it didn't cost a fortune. I left spending $200, which only $70 was for meds. The rest is for a care plan that really does cover just about all your needs and its a monthly perscription, just like Hulu. Perfect! Thanks again, Doc. See you in 10 days. Hatchet definitely appreciates the help.
• NN

  Nikki

  Sep 18, 2026
  5.0
  Great friendly place. My dog loves everyone
• BU

  Barbara Urban

  Sep 1, 2026
  5.0
  We were there to have a cat put to sleep. The whole process was handled nicely. The technician was particularly understanding.
• AT

  Arlette Tejeda

  Aug 18, 2026
  1.0
  My dog means the world to me, just as everyone’s pets mean the world to them. That is why my recent experience with your organization has been extremely disappointing and concerning. In early July, I brought my dog in for a vaccination and his first free examination. As part of that visit, I provided a fecal sample. He was then scheduled for a booster appointment, which I was more than happy to bring him to. Unfortunately, by the time of his booster appointment, my dog was clearly not feeling well. His stool had changed significantly, and he was experiencing frequent diarrhea to the point that his fur was becoming soiled. We had also noticed a small amount of blood in his stool, which was understandably alarming to us as his owners. I made sure to inform the staff of these symptoms at his booster appointment. Despite knowing that he was experiencing ongoing gastrointestinal issues and blood in his stool, he was taken back and given his booster vaccinations and bloodwork. My concern is not that I was asked to pay for these service, I am more than willing to pay for necessary care for my dog. My concern is that his immediate health issues appeared to be completely overlooked. The bloodwork that was performed did not address the gastrointestinal symptoms he was experiencing, and there did not appear to be any effort to evaluate the cause of his diarrhea or the blood in his stool. No attempt was made to clean his soiled bottom or otherwise address his obvious discomfort. As a pet owner, it was incredibly upsetting to watch my dog not feel well and feel as though the symptoms I was specifically reporting were being disregarded. I was then scheduled for another appointment, which I believed was intended to be a follow-up regarding his gastrointestinal symptoms. I later discovered that the appointment was actually scheduled for another booster vaccination. This was extremely frustrating because I had expected that the next visit would be an opportunity to address the health concerns I had already brought to your attention. I was also particularly concerned when I asked about the fecal sample I had submitted during his initial visit. I was told that there was nothing in his notes indicating that a fecal sample had ever been submitted. This was very troubling because I distinctly remember providing the sample and was under the impression that it was part of his initial examination. If the sample was not tested, misplaced, or otherwise not processed, I believe that should have been communicated to me. What is most upsetting about this experience is not the cost of the services. I have no issue paying for my dog’s vaccinations, bloodwork, or any other care that he genuinely needs. My concern is that when an animal is showing concerning symptoms, especially persistent diarrhea and blood in the stool, the priority should be determining what is wrong and making sure the animal is okay before proceeding with additional routine services. I chose an organization that cares for animals because I expected my dog’s health and well-being to be the priority. Instead, I left feeling as though his concerning symptoms were overlooked while routine vaccinations and other billable services continued. It should not take a pet owner repeatedly advocating for their animal for concerning symptoms to be taken seriously. I sincerely hope this experience is reviewed because I would not want another pet or pet owner to experience the same thing. Our animals cannot tell us what is wrong, which makes it especially important for veterinary professionals to listen carefully when their owners report changes in their health. I am extremely disappointed and concerned by this experience, and I hope your organization takes these concerns seriously and evaluates what went wrong in my dog’s care.

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