Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Came in to buy an iPhone 17 pro but still I don't have my phone. I wanted to use my apple account balance to make this purchase, but after the employee asked me to tap and pay my account got flagged by the system. Store asked me to talk to apple customer service and told me they cannot accept my APPLE ACCOUNT payment at an APPLE store. I was on call with customer service for 3 HOURS constantly even after that I was on call for 2 more hours. 5 Hours to buy an IPHONE. Still I don't have it, I just got off the call with customer service for apple, they are telling me my account has been flagged and will be resolved within 48 hours. I tried everything to buy that phone; I tried apple store in person, apple store app, apple store online and Asked apple customer service to buy on call. NOTHING worked. I don't know how much of a store fault is this but APPLE need to know that IF SOMEONE IS VISITNG IN PERSON INSTEAD OF BUYING ONLINE, THEY SHOULD NOT ASK THAT PERSON TO ORDER ONLINE AFTER COMING TO AN ACTUAL STORE.
SM
Sara Miller
May 5, 2026
5.0
Thank you so much to Joshua today for helping me solve my iCloud issue. It was duplicating contacts in the thousands and significantly slowing down my phone. I spoke to 4 other people that were very friendly and tried to help, but could not quite figure it out. It turns out that I needed to go into Settings>Contacts>Default Account and choose iCloud. I had a different account chosen so when I deleted the duplicates in iCloud, they repopulated again. Now that I have the iCloud account designated for my contacts, when I delete them in the account, they stay deleted. I have been trying to figure this out for a month. Apple should give Joshua a raise!! He was also super friendly, patient and accommodating with myself as well as the other people he was helping at my table.
RT
Rushikesh T
Apr 25, 2026
4.0
Too much traffic. So many people in and out, especially on weekend. Looks like museum. Try not to prefer on weekends if you don’t like crowded place. Overall good. 4/5.
MN
More Plenty Right Now
Apr 15, 2026
5.0
The staff acted immediately to my request, it was getting busy. I didn’t even have an appointment. I really appreciate they didn’t make me wait a long time.
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