Apple Smith Haven

Reviews

• RC

  Ryan Carney

  1 day ago
  1.0
  Absolutely terrible went in for help told me I'd have to wait over a week switching to Samsung
• TI

  Thomas Ithier

  6 days ago
  1.0
  Went to the Smithhaven Apple Store had to deal with rolling eyes and snotty attitudes from young employees who seemed overwhelmed and therefore rude and dismissive with customers. Nobody greets you I stood around and went up to a young female employee to ask if she could help she poroceeded to tell me to wait behind this imaginary line, and pointed to the floor, rolled her eyes and then helped me. The person who finally came wasn't much better he was a young man with black curly hair and glasses. Behaved as if though he had somewhere else to be. I Went to the Apple Store at Walt Whitman, much better service, or better yet shop online at Apple Store.
• SE

  Sami Ebbs

  Jun 30, 2026
  5.0
  I hope the store reads these - sales associate Taylor gave me such a pleasant experience. I had a repair that needed to be done within a short time frame, I have apple care and its a quick fix. After being turned down from my first appointment due to too many people needing the same assistance, I was instructed to come in the following day, where she gave me the same answer. I explained the urgency behind the issue calmly and she did not skip a beat to do everything she could to fit me in. Safe to say I got my repair to meet my timing. Thank you Taylor for your patience, kindness, and above and beyond understanding you absolutely made my birthday<3
• JV

  Jeff V

  Jun 25, 2026
  1.0
  I am writing to express my deep disappointment regarding my recent service experience. I have always been a loyal Apple user, but my recent interaction has significantly changed my opinion of the brand. I recently brought my phone in for repair after it stopped working through no fault of my own. While the in-store staff was pleasant, the only solution offered was to wait 8–10 days for a repair. They told me they could not give me a loaner phone I was forced to purchase a new $700 phone just to remain connected, with the intent to return it once my original device was fixed. To expedite this, I called to request an express replacement. I have now been waiting four days, only to be told it will be another four days before any progress is made. When I explained to a supervisor, Jill, that I needed to return the temporary phone before the return window closed, I was told to return it anyway—even if it meant going several days without a phone—and that I would be notified whenever the replacement finally shipped. My request for help finding a loaner in the interim was flatly denied. Between the high price of the hardware and the nearly $15 monthly cost of AppleCare+, the level of support I have received is unacceptable. Apple needs to do better for its long-term customers.
• LR

  lynn rhodes

  Jun 25, 2026
  1.0
  A day ago, I bought a new computer there.Had a 6pm appt( to drop off for data migration from old one) at 6:45 I stood up and inquired why I still hadn’t been taken care of.They told me I was next.They were quick to take my money for a new one.Customer service is not satisfactory at Smith Haven Mall location