Apple Roosevelt Field

Reviews

• PP

  Pratham

  2 days ago
  1.0
  My experience at the Apple Store started out very positively. I was there to pick up my iPhone 18 Pro Max, and the process was smooth. The representative who helped me was friendly, professional, and very helpful. I also wanted to purchase a MacBook Neo, so I asked an associate to check me in for assistance, which she kindly did. Unfortunately, after that, my experience changed completely. I waited at the MacBook table for assistance while another female associate was helping an elderly couple. She noticed that I had been waiting for quite some time and actually showed concern that nobody had come to assist me. While still helping her customers, she called a manager, whose name I believe was Steven. The interaction with this manager was extremely disappointing. He asked how long I had been waiting, and I told him it had been a while. He checked his device and told me it had only been 9 minutes. He then told me that because it was “only 9 minutes,” I would have to wait another 30 minutes or leave. I decided to stay and wait. After another 30 minutes, I went back to the same associate because nobody had come to assist me. She appeared genuinely confused and checked the system. That is when I discovered that the manager had apparently removed me from the waiting list without telling me. At that point, I was extremely frustrated. I had already spent a significant amount of time waiting, followed the store’s check-in process, and then was simply removed from the queue without any explanation. What concerns me most is the way I was treated during this interaction. I cannot say with certainty what motivated the manager’s behavior, but based on the way I was spoken to and treated, I felt disrespected and singled out. As someone who speaks with an accent, the interaction left me concerned that I may have been treated differently because of how I look or speak. Whether intentional or not, that is how the experience made me feel. The female associate who initially noticed that I was waiting was actually very kind and professional, and I appreciate that she tried to make sure I was not being ignored. Apple is known for its customer service, which is why this experience was especially disappointing. I hope management reviews what happened, including the waiting-list records, and addresses how customers are treated. Customers should be treated with patience, dignity, and respect regardless of their appearance, background, or accent. I am considering reporting this experience directly to Apple because I believe it deserves to be reviewed.
• MM

  M. Meneses

  5 days ago
  1.0
  I bought a new Apple Watch Series 12 around 5:30 PM and waited over two hours in a crowded, noisy store while three staff members or technicians tried to pair it with my iPhone. They could not make it work. Just before 8 PM closing, I left with a non-working watch because I was told there was nothing wrong with the watch and the issue was my phone. Got home so late; after my 9 pm dinner, I was able to pair the watch myself in 15 minutes. The whole experience was a needless waste of time; I was tired and frustrated.
• SS

  S.

  Sep 23, 2026
  5.0
  This was my first time visiting this location, doing a preorder, and getting a phone on release day so I had no clue what to expect. Parking was fine. The first associate greeted everyone & told all preorders to line up on the left. Waited maybe 20 minutes to be seen. I was then helped by Isfar. The process was fast. I was apprehensive about the color I chose originally, and he told me to take my time & view the colors on the phones on display and I could swap out the color right then & there. He then told me my options for transferring my data since I didn’t have enough storage on my old iPhone for an iCloud backup. Isfar was informative, friendly & made the buying process smooth. Would visit this location again for my Apple needs.
• MK

  Mohammed Khan

  Sep 21, 2026
  1.0
  I went in at 7:30 pm this evening and was denied service and was told I can not buy a iwatch ultra 4 and this was after I explained I can wait and didn't need any help with setting it up too. Another person also left a review from today that they were denied service and were not allowed to buy anything at 6:30 pm. The store closes at 8, why are you not telling people at the door coming in and lining up that they won't be helped? Why are the store hours stated as 8pm, but you stop taking in new customers at 6:30pm? Christian the manager and his higher up Derrick are absolutely horrible and should be fired. The management at this location is disrespectful and Apple Corporate doesn't care. They have multiple people naming them with past bad experiences like mine. They are actually removing reviews too.
• YY

  Yurio

  Sep 11, 2026
  1.0
  I walked in and asked about an iPad Pro Gen 3 repair since my tablet stopped working all of a sudden. Then I was told to wait 2 hours, which was fine I get it, it's busy. Then when the two hours came up and I was helped they just told me they just replace iPads instead of fixing it and it would cost me $650 for a replacement. I of course just went to go fix it at a different third party place, but why did I have to wait 2 hours for something that could have just been told to me right when I asked?????

Frequently Asked Questions About Apple Roosevelt Field