RC
Reading Club
Oct 16, 2026
The front desk staff and doctors are all very nice, friendly, and professional. My cat, Queeny, recently had a flea problem and became very depressed. Dr. Joy Chen was incredibly caring and attentive. She gave me excellent advice, patiently answered all my questions, and showed so much compassion toward both me and Queeny. I truly appreciate her kindness, patience, and professionalism. I’m very grateful to have found a vet who genuinely cares about her patients and their owners. Highly recommend!
My sister took this sick stray cat to this animal hospital, and our experience was pretty good. Can't complain. Just that the medical fees were a little high, but they were the earliest possible appointment and that cat needed help right away since it was almost knocking on afterlife's door! Their diagnosis and treatment made the cat better! This cat is now acting like a monster around my sister, which is a good thing... But definitely thanks to the veterinarians who helped make this cat better!
TU
Thevinman uspride
Oct 6, 2026
My 10 year old cat my baby boy became ill very sudden i tried to get appointments with other vets and was unable but VCA took me,Dr chen seen him and told me the bad news and it was sad because she said he had little time and advised me what to do and gave him meds etc.unfortunately my baby boy passed Dr chen could have advised all sorts of testing for crazy money and took advantage of us which she did not do we did schedule a MRI to determine where his tumors where but he didn't make it to that appointment.the staff was great and understanding and used their emergency center in westbury who equally as comforting and took great care of us and made a sad day less stressful.a special thanks to them and to Dr chen follow up call was extra comforting.
MR
Ms.Karein A Reid
Oct 1, 2026
Very professional and caring towards My Dog and Me. Would recommend. Were very knowledgeable and attentive.
DO NOT get lured in by their free visit coupon. I have never been to a veterinary facility that cared less about its customers and patients. They are obsessively punctual to a fault—if you arrive even five minutes late, they will turn you away and refuse to see your sick pet. What makes it worse is their sheer hypocrisy: they explicitly text you that they permit a 10-minute grace period, yet they refuse to honor their own written policy. Your sick pet deserves better than a rigid, uncaring establishment. Take them to any other facility where the staff is actually competent, compassionate, and capable of following their own rules.