Apple Walden Galleria

Reviews

• KF

  Kimberly B Folmar

  May 8, 2026
  4.0
  Very informative, but I need more training on my phone.
• BW

  b wenke

  May 6, 2026
  1.0
  One-star service at a five-star price. $$ I purchased a phone and watch in-store, but both had to be shipped to my home because nothing was in stock. When I returned to have everything synced, it turned into a six-hour ordeal spread across three separate visits. Most of that time was spent sitting and waiting while staff struggled to connect the devices. What frustrated me even more was how difficult it was just to get a printed invoice. I had to repeatedly ask for one, and the staff acted as though it was a major inconvenience. I was even told I could go print it myself at a library. After spending a significant amount of money, being told to find my own 10-cent printout for documentation I needed was disappointing and unprofessional. As a long-time loyal customer, I expected far better treatment. Unfortunately, the overall atmosphere was dismissive and indifferent. While I was there, I watched multiple customers leave because employees standing around would not acknowledge them. One couple waited 45 minutes before finally speaking up, only to be told, “I’ll get to you.” They eventually walked out without help. Customer service used to feel like a priority years ago. Now even simple requests, like printing an invoice, seem to be treated as an unbearable burden. Basic communication, professionalism, and customer care appear to be missing, and that’s incredibly disappointing for a company that charges premium prices. I also bought a laptop and will need pairing still to my old device and worry what will happen up there.
• AZ

  Anatolii Zasoba

  May 4, 2026
  1.0
  🤬🤦‍♂️🤯The worst service in the world! My new iPhone hasn't worked for six months now, and they still can't seem to fix or replace it! No one here values ​​the customer!
• MM

  Mary

  Apr 11, 2026
  5.0
  Excellent service. Got exactly what I wanted in a timely manner.
• AD

  Ashleigh D

  Apr 2, 2026
  5.0
  Sales team great at the store when I got my new phone, but don’t get the Belkin screen protector- absolute trash, as it cracked within 24 hours then they make you pay shipping to get a new one at $10. The Apple Store won’t help either. Absolute joke.