Apple Walden Galleria

Reviews

• AH

  Abdullah H

  3 days ago
  4.0
  Good customer service.
• JH

  Jamie H

  4 days ago
  1.0
  So sad get waited on says need approval appears to go help other people and someone else.. Instead of doing our job sad sad apple suppport here help one person at a time
• FT

  Faika Tabia

  Jun 7, 2026
  1.0
  Went in to ask about a problem with my iPad Pro and Magic Keyboard, employee working did not listen to me at all and said there’s nothing they can do about it even though I got both devices less than 2 years ago. He then proceeded to keep being condescending, looking around as if he was already done with me, and gaslighting me saying I don’t know what I’m talking about, all the while with implications that because I’m a woman I wouldn’t know anyway. Anyway, I excused myself and I walked out. L Apple.
• CI

  Charles Root, III

  Jun 5, 2026
  1.0
  Disappointing Customer Service & Support I visited this location on 01 and 05 June 2026. I booked a genius bar appointment on 01 June at 1:05 PM to replace the battery in my iPhone. They saw me at 1:20 PM, took the phone, and asked me to come back at 4 PM to pick it up. I checked back in at 4 PM and they finally brought my phone out at 4:40 PM. They had replaced my battery and informed me that I needed a new screen. On Wednesday, 03 June, I received a phone call from the store manager who wanted to follow up on my Customer experience and let me know that a new screen had been ordered and was being shipped to the store. He also indicated that he wanted to set me up as a business account since my wife and I run a business. On Thursday, 04 June, I received a phone call from the store to onboard me into their business program. I was told to come back in the next day for the screen replacement and to ask to see my new business rep. On Friday, 05 June, I received a phone call in the morning, confirming that the new screen had arrived and asking me if I wanted to come in later that day. I went to the store, checked in, asked to see my business rep as instructed, dropped off my phone, and was told to come back in 90 minutes. I waited 30 minutes and the business rep never showed up, nor did I receive any updates. I left the store and then came back in an hour to pick up the phone. When I powered up the phone, there was screen burn in from somebody else’s home screen present. The rep and one of the supervisors both inspected the screen, said it wasn’t right, and then reviewed the Support ticket in their system. The notes from the Tech in the system indicated that the new screen did in fact have burn in on it from another phone that was not mine. They assured me that this was a new screen, not used or an aftermarket product, and were confused as to how this could occur. My response was why would you deliver a product that you knew was flawed to a customer? I also alerted them to the fact that they clearly have an inventory control problem in their supply chain when parts that are obviously used are boxed up and sold as new. This week I have spent 8 1/2 hours of time away from my business trying to get the phone repaired by this location. They said they will call me in a week or so to replace the phone, but will have to turn in my current phone that I just spent $100 on to replace a battery. Please do better.
• BW

  b wenke

  May 6, 2026
  1.0
  One-star service at a five-star price. $$ I purchased a phone and watch in-store, but both had to be shipped to my home because nothing was in stock. When I returned to have everything synced, it turned into a six-hour ordeal spread across three separate visits. Most of that time was spent sitting and waiting while staff struggled to connect the devices. What frustrated me even more was how difficult it was just to get a printed invoice. I had to repeatedly ask for one, and the staff acted as though it was a major inconvenience. I was even told I could go print it myself at a library. After spending a significant amount of money, being told to find my own 10-cent printout for documentation I needed was disappointing and unprofessional. As a long-time loyal customer, I expected far better treatment. Unfortunately, the overall atmosphere was dismissive and indifferent. While I was there, I watched multiple customers leave because employees standing around would not acknowledge them. One couple waited 45 minutes before finally speaking up, only to be told, “I’ll get to you.” They eventually walked out without help. Customer service used to feel like a priority years ago. Now even simple requests, like printing an invoice, seem to be treated as an unbearable burden. Basic communication, professionalism, and customer care appear to be missing, and that’s incredibly disappointing for a company that charges premium prices. I also bought a laptop and will need pairing still to my old device and worry what will happen up there.