Apple Walden Galleria

Reviews

• JT

  Jay “Jay NY” Theja

  Sep 25, 2026
  1.0
  ONE STAR — VERY DISAPPOINTING SERVICE. I LEFT WITHOUT BUYING THE iPHONE I CAME READY TO PURCHASE. After waiting nearly two weeks for a battery replacement appointment, I finally booked a 10:00 AM visit. I took time away from running my business to be there. Several customers were waiting outside when I arrived, and an employee eventually brought me in. During our discussion, she said my existing battery did not appear to be in particularly bad condition. I did not feel I received a clear enough explanation of my battery issue or the options available to me. Since I was already at the store, I decided to purchase a brand-new iPhone 18 Pro Max with 1TB of storage instead. I told her I wanted to buy the phone and asked what colors were available. Rather than helping me compare the colors or guiding me through the purchase, she told me to look at the display phones and choose one. I went over to look. I had been away for only TWO OR THREE MINUTES when I discovered she had already started helping another customer. I was still in the middle of my appointment and had not finished my purchase. I was standing there, ready to buy a premium phone, but I no longer had the employee’s attention. I couldn’t understand why she couldn’t allow me another two or three minutes to choose a color or at least explain what would happen next. I was not asking for special treatment; I was asking for the assistance I expected when I booked an appointment. WHAT IS THE PURPOSE OF AN APPOINTMENT IF THE CUSTOMER’S BUSINESS IS LEFT UNFINISHED? I understand that this is a busy store and other customers also deserve attention. But appointments should mean something. If employees need to serve several people at once, there should be clear communication and a smooth handoff, rather than leaving a customer wondering whether anyone is still assisting them. I am a business owner and sales professional. In my work, I value every customer’s time, listen to what they need, and try to complete each interaction properly. A customer ready to make a significant purchase should not have to chase someone around the store. Even ten minutes of focused attention can make a difference to the customer experience. I had already made my decision: I wanted the iPhone 18 Pro Max, 1TB. I only needed to select the color and complete the purchase. Instead, I became so disappointed with the experience that I LEFT WITHOUT BUYING THE PHONE. I no longer wanted to make my purchase at this location. This review is not about demanding that an employee ignore everyone else. It is about respecting a scheduled appointment, communicating clearly, and not moving on without making sure an existing customer knows how their service or purchase will be completed. APPLE STORE MANAGEMENT: PLEASE REVIEW YOUR APPOINTMENT PROCESS AND CUSTOMER SERVICE TRAINING. Your brand and products may attract customers, but how your staff treat them determines whether they actually want to buy from your store. I waited two weeks, took time away from my business, arrived ready to resolve my battery issue, and was prepared to buy a new 1TB Pro Max. I left with neither a battery replacement nor a new phone. Suppose to add 0 ⭐️
• TA

  Tajwar Ahmed

  Sep 16, 2026
  5.0
  YANA was absolutely amazing! She helped me through all my issues flawlessly and walked me through the setup of my new phone. She deserves a raise!
• VP

  V Perez

  Sep 5, 2026
  2.0
  Apple Store is all about sales but the Customer Service needs work. They talk to you for a minute and then talk with colleagues/friends. Then they come back, only to get interrupted. I complained to a supervisor asking why she took the rep away from me when he was setting up my new phone, she said that is normal that they jump around. My husband was waiting to get his phone and she told someone else to see him. After 2 minutes, I went to her and asked why that person stopped to help a different person buy a phone when we were in the process. We bought two iPhones 17 and it took us over 2 1/2 hrs together get everything taken care of. Luckily, we had our iCloud ready.
• HG

  Heather Genrich

  Aug 26, 2026
  5.0
  My Mom and I needed new IPhones and Alvin was super helpful! He went above and beyond helping us set up our new phones and we are so thankful!
• SB

  Susan Behr

  Aug 24, 2026
  5.0
  I am a regular walk in here because I’m Generation X. Everyone here is so kind knowledgeable and helpful!!! Donny really impressed me and my friend. He went above and beyond!!!!