Cricket Wireless Authorized Retailer

Reviews

• RB

  Robert Belton

  Oct 1, 2026
  5.0
  Best customer service I've had in a long time very nice and funny kid ray been coming here for a while and this store feels so nice now. Thank you for the new phone ray you're the best
• CC

  Chrissi

  Sep 30, 2026
  1.0
  I had an extremely disturbing and unacceptable interaction with an employee named Carlos at the Cricket Wireless location on Pitkin Avenue.During my interaction with this representative, I was subjected to hateful, degrading, and abusive language. I was told that I was “undocumented,” that I had “no papers,” that I was a “piece of shit,” and was subjected to additional hateful and insulting language that was completely inappropriate and unacceptable. What happened after the store interaction is even more concerning. Carlos refused to transfer my outreach attempts to anyone else and further went on to obtained my telephone number and subsequently called me back from a Florida telephone number. During that call, he continued directing slurs and abusive language toward me and allegedly threatened to find my home address!! I find this conduct deeply disturbing. An employee should never use customer information obtained through their employment to personally contact, harass, intimidate, threaten, or target a customer outside of the business interaction.I am requesting an immediate and thorough investigation of this incident. I expect Cricket Wireless to preserve and review all relevant records, including the store’s surveillance footage, customer account records, call recordings, employee communications, and any available records relating to the telephone number used to contact me.I am particularly concerned about how my personal information was accessed and whether it was improperly used by this employee. I am also requesting that Cricket Wireless take appropriate steps to ensure that my personal information is protected and that this employee does not contact me again. I intend to escalate this matter through Cricket Wireless management and corporate customer relations, and I will also consider filing complaints with the Better Business Bureau . The calls were documented, and I strongly urge Cricket Wireless to preserve all recordings and records associated with this incident. The recordings will provide an objective record of what was said and how I was treated. I expect a written response explaining how this complaint will be investigated and what corrective action will be taken. Please take my experience as a cautionary tale!!
• TF

  The Family

  Sep 30, 2026
  1.0
  I had the most disgusting and unacceptable encounter with a store employee named Carlos. I am extremely grateful that these calls were documented because, without that documentation, it would be difficult to convey the level of disrespect, verbal abuse, and inappropriate conduct we experienced from this representative. During the interaction, we were subjected to disrespectful behavior, name-calling, and conduct that was completely inappropriate for a customer service representative. Even more concerning was the apparent misuse or inappropriate handling of protected information, which I consider an extremely serious matter. No customer should be subjected to this type of treatment, regardless of the circumstances. Disrespect, intimidation, name-calling, verbal abuse, or the inappropriate use of protected information are unacceptable and should not be tolerated from any employee representing your company. I expect this matter to be formally investigated, including a thorough review of the recorded calls. I will be escalating this complaint through the appropriate levels of management and, if necessary, to the Better Business Bureau and any other appropriate regulatory or oversight agencies. I expect a formal response addressing this incident, the conduct of the representative involved, and what steps will be taken to ensure this does not happen to another customer. This matter should be taken seriously.
• FL

  Felix A. Lopez

  Sep 16, 2026
  5.0
  Gracias ray eres super bueno me ayudo con mi telefono. Gracias dios te bendiga siempre. El que necesite un telefono valla a donde ray en cricket en pitkin avenida no vallan a boost no vallan a metro ni a tmobile ray te ayudará en cricket los mejores
• GB

  Gregory Brown

  Sep 14, 2026
  5.0
  Thank you ray ray for your service the best truly changed me from boost wow amazing guy.