Apple Downtown Brooklyn

Reviews

• JJ

  jayme jewelz

  1 day ago
  1.0
  Worst experience ever I have been sitting here for four hours just for them.the manager Bree and worker Jessica were amazing however the other workers like two were very rude. There is no bathroom I have been holding it so when you young kid came and said my name I tried to hand her the broken phone instead you rolled your eyes and walked away I wouldn’t recommend this store I would recommend Williamsburg store. Don’t go to the young lady admire she has glasses and is very rude Brandon is also a nice employee I recommend him Jessica and manger Bree.
• A

  败木

  4 days ago
  2.0
  I pre-ordered an iPhone 18 Pro Max at this Apple Store on Sunday, September 13. I was assisted by a white male employee. I specifically brought cash with me because I wanted to spend the cash I had on hand. However, he told me that the store did not accept cash. I actually asked him twice, “Are you sure you don’t accept cash?” He confirmed both times that they did not accept cash. Then, on September 20, I came back to pick up my new phone. This time, I was assisted by a Black male employee, and the experience was completely different. He was friendly, helpful, and provided good service. I also needed a phone case and screen protector, and he recommended some options to me. I paid for those items with cash. So, I would give one star because of my experience with the first employee, but I’m adding another star because of the excellent service from the second employee. 1 star for the first experience, plus 1 star for the second — 2 stars overall. 🙃
• RG

  Rose Gregoire

  Sep 16, 2026
  1.0
  Today, I visited the Apple Store to resolve an issue with my wireless mouse, which is essential for my daily tasks. During an important work session, the mouse suddenly stopped working. I approached a young African-American woman at the service counter who was assisting customers and asked for help. She responded dismissively, interrupting before I could fully explain and stating that since it had been 14 days since purchase, support or a refund was not possible. While I understand and respect store policies, her condescending tone and unprofessional attitude were unacceptable. Such conduct does not reflect the customer service standards expected at the Apple Store. When I asked her name, she identified herself as Q. Given her behavior, I believe it warrants formal attention.
• NC

  Nina Chang

  Sep 6, 2026
  1.0
  WENT TERRIBLY WRONG AFTER REPAIR and THEY said THEY are not wrong. (The liability is on the customer to trust genius bar would not "create more issues during repair and ask you to pay more if you are out of warranty) I have a terrible experience as of today. My iphone15's phone capacity is 76% therefore I went there to request a replacement. Before they took my iphone, they ran scanning my phone, nothing was wrong but the battery is old. 2 hours later, I picked it up. At that moment , the phone battery was 10% when I picked it up. On my way home, my iphone starts to shut down every 3 minutes. I went back to the store and asked one of the Genius, he ran through my iphone again. Now there are other issues on my iphone which never occured any problems in the past 3 years. Now so many thing was wrong with my iphone but the battery is "fine".Then he started offer me more repair for additional $300. I am speechless. Now I have an iphone shut down every 3 minute that I cannot even call to file complaint. Update: Monday(9/7) , Apple sent a customer survey about the service, I replied 1 star. On Thursday (9/10 6:23pm), a manager Mr. G reached out to me about the situation. Over the phone, he read through the "data" and insisted nothing wrong with the phone based on the post repair scan even though the phone shuts down every 180 seconds. I also asked him how can they fully scan my phone when it shuts down every 180 seconds. He cannot answer that question. He said they can fix that problem if I PAY MORE because out of warranty. I asked him if the liability is on the customer if APPLE created new issues during repair because it is out of warranty. Mr. G did not give me a yes or no answer. He was patient with me and offered me trade off that phone if I PAY MORE I can get another phone. It seems that PAYing MORE are the options APPLE allows their employees to offer to a disappointed customer.
• JC

  Jeanette Colon

  Aug 30, 2026
  5.0
  Store opened on time to a long line of customers Plenty of reps to help everyone more reps than customers 😆 Beautiful clean store but honestly this is my first time buying an apple product and probably my last I bought an iPad 3 months ago and it went whacky cant touch the screen to do anything cant turn off the iPad it does whatever it wants opens the camera opens apps alone weird then I had to leave this brand new product for apple to attempt a repair I think when a product is this new there should be no questions asked confirm it has an issue and give the customer a new replacement product this company can afford it and you save face with the customer especially a new one to the apple brand who wants a product that is obviously defective and now repaired? Had to edit this post iPad came back without being repaired because someone at the store didnt unlock it before sending it for repair I walk in came 1 hour early for my appointment because I mixed up the times and this guy named Jay told me I had to wait for my appointment time which is fine but he was very unkind very insensitive that I had just been there no smile no kindness even if you couldn't help me kindness and a smile is free but Brandon & Tyler helped me were very kind but im aggravated that if I had purchased this item directly from apple I would have gotten a new iPad but because I got it from T-Mobile they have to try and repair it if not repairable then I get a new iPad it shouldn't matter where I bought it the point is its a new apple product but let's see what happens because im just going to stick with Samsung 2nd edit dropped off my iPad for 2nd time 9/5 today is 9/17 no update from the repair facility since 9/11 idk when im getting this iPad back unacceptable service.

Frequently Asked Questions About Apple Downtown Brooklyn