Best Buy

Reviews

• JJ

  Juan

  May 11, 2026
  3.0
  Customer service is usually quite good, but not this time. I went to buy some Meta glasses, and the girl who helped me was engrossed in her phone, as if I wasn't even there. So I went to Sunglass Hut and bought my Meta glasses.
• JS

  Jake Snith

  May 7, 2026
  1.0
  I’ve been coming to this Best Buy for over 20 years, and I have never been treated this poorly. From the moment I walked in, staff at the main entrance ignored me when I asked where to find an extension plug. Multiple attempts to get help were dismissed, and I felt completely unwelcome. Later, in the electronics section, I asked three different employees for the same item, and none of them knew where it was. I eventually found it myself, right in front of them. Many employees seemed distracted—on their phones, TikTok, or just chatting—showing very little interest in helping customers. Even the Samsung tech specialist was rude when I asked basic questions as a first-time Samsung user. The experience felt dismissive and unprofessional. It’s clear the store has a serious problem with staff training and customer service. This store is nothing like it used to be. It’s frustrating to see a place I’ve trusted for decades decline to this level. If you want, I can also make an even sharper, punchier version that really highlights your frustration in a way that grabs attention online without exaggerating facts. That one tends to get more impact on platforms like Google Reviews or Yelp.
• JG

  Janelle Gustafson

  May 4, 2026
  5.0
  Attention corporate: regardless of his current pay, Jose in the mobile phone department 756% deserves an increase. His ability to juggle tasks while keeping the customers taken care of and happy is uncanny. Thank you for being wildly competent and exceptionally kind. I will definitely continue to be a repeat customer here due to the outstanding service received.
• KB

  keith Barnett

  Apr 29, 2026
  5.0
  5 STARS to Michael today in GEEK SQUAD. Came in this morning with my Laptop had been Locked out. Michael took it and said let me check ✔️ you might not have to leave it. And BAM He Fixed it few minutes later. He was Very Polite and helpful. He also fixed my phone 📱 Thanks Michael ✋
• DS

  Dea Souza

  Apr 27, 2026
  1.0
  Installers did not know to put a sealant on the connector for a gas dryer. Had gas smell in my house. Took a month of trying to figure out was wrong. Thought it was a faulty gas pipe in my house. It was not. Thought it was a faulty dryer, it was not. Had to purchase a more expensive dryer because I tried to replace it and the dryer I wanted was on back order till July. My mother's boyfriend fixed the issue in five minutes. And instead of best buy refunding me for delivery and installation they gave me a 60 dollar best buy credit. I rather have the refund because I rarely shop at best buy. The only reason I did was because the dryer was the least expensive I could find. But actually ended up paying more because of their mistakes. Definitely won't be purchasing any major appliances that need to be installed again. Very unhappy with this outcome 😡🤬

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