VCA Baring Boulevard Animal Hospital

Reviews

• MM

  Michael Mueller

  Jul 20, 2026
  1.0
  I am absolutely disgusted by the way the front desk receptionist Anna treats their customers. I have gone here my entire life and taken many dogs here for treatment and every single time it was a horrible experience, I will describe my 2 recents visits. My moms dog had a seizure this morning so we brought him in for an emergency visit. Last time I came with my dog they forgot us in a exam room for 2 hours and gave us a "goody bag" at the end to make up for it. My mom and I to avoid confusion went to the front desk to pay after the lady in the waiting room told us we were done (I guess we were supposed to wait in the room but after our last experience can you blame us) and Anna their front desk girl was an absolute witch to us and said " I dont know what you guys came in for! Go wait in the room" super rudely (she welcomed us in and asked what was going on 20 minutes earlier so im not sure why she had forgotten already) After we went back in the exam room the lady came in and told us to go to the front desk to pay, so we went back out and I took our dog to the car while my mom paid. According to my mom Anna was just as rude as before. My mom had to put the card info in manually and the screen wouldnt pop up so she asked her and Anna snapped at her again very rudely " I told you, you have to do something first!!" and then when my mom was explaining to her why she wasn't able to and she just got up and walked off and ignored my mom. After I had gone in to make a complaint to the manager, when walking out of a private area I had seen her laughing with the other receptionists about what happened. We woke up to our dog having a seizure and it was a very stressful morning for us, we should not be treated rudely by someone whos job is to be helping people and animals. We should not have given this establishment the benefit of the doubt, we received even worse treatment and service than the last time when weve been nothing but nice. Hoping Anna will face some kind of consequences but doubt as this place is clearly very unprofessional.Anyone that is thinking of coming here I recommend paying more somewhere else for better service.If I could leave a zero star review I certainly would.
• AH

  Ann & Brent Higginbotham

  Jul 7, 2026
  1.0
  My Molly was a patient at Baring Blvd. Hospital for 14 years and three months. She was put down after a 7 month decline. Yesterday, I received a notice from Noah's Animal House advising me that Baring Blvd. had made a donation in Molly's name. Although very nice, it would have been nice if someone, especially Molly's vet had reached out to me to express concern. NOT ONE WORD DID I HEAR FROM ANYONE. And, we have been bringing our animals to this hospital for over 30 years. Sad, quite sad.
• RS

  Robert Schienle

  Jun 16, 2026
  5.0
  My pup had an injury late Friday evening. I called in Saturday to let them know what happened and they were able to get me in first thing in on Monday morning. Sr. Mansfield and his tech were more than welcoming and I felt like they took top notch care of my dog. Couldn’t be happier with the level and thoroughness of the service she received. On top of that the doc and staff followed up with me the next two days in a row to check in to make sure I how my dog was doing and answer any questions that I had regarding her treatment plan. Couldn’t recommend another veterinary office highly enough.
• RG

  Rita Garcia

  Jun 12, 2026
  5.0
  Absolutely love this place. Staff is so nice. My dog was well taken care of. They calmed my nerves immediately and helped me get my nervous guy into the facility with ease. Cannot recommend this place enough.
• MF

  Mia Fleming

  Jun 7, 2026
  1.0
  I had brought my cat in for a urinary blockage (he had one before so I already knew he had it before coming in) they took him back then called me to come into a room where they told me he did in fact have a blockage. They brought me back an estimate which was for 3 days. When he previously had the blockage he was only hospitalized for 1 day and I brought him home after from the emergency vet. They never told me why exactly he needed 3 days or how severe he was. The doctor came in and spoke to me and told me they were giving him meds so he’s comfortable and took some labs. They estimated it to be at most 3500. Of course we didn’t have that much money. So we applied for some resources that would help us pay but did not get approved. So I asked if we could pay the deposit and make payments for the remainder and they told me they don’t do payment plans there. Which I know is a lie because my mom just had her dog there for 2 days and they let her pay a deposit and make payments on the rest. As well as previous dogs we took there before. Because we were unable to pay the full 3500 they suggested we euthanize him or surrender him. So we signed him out ama. We still ended having to pay $400 for just labs and pain meds and him sitting back there with no help. The manager heather let us know the doctor was going to drain some urine from his bladder with a needle to make him a little more comfortable as well. We ended up taking him home so we can take him to a different vet the next morning that would help us better. The next day the spca called me to let me know we were approved for the Todd’s fund but for vca so we took him back. When we took him back we were showed a syringe of bloody urine that was taken the day before which no one told us about and still no one told us how severe his case was and they let us check him out with bloody urine and no knowledge of it. We were also told based on labs his kidney function was not doing good at all. The manager heather was not very nice either and was trying to tell us that wasn’t from the day before, we all work in the medical field and know what fresh bloody urine looks like and that urine was definitely not fresh. She also kept offering euthanasia and for a place that’s supposed to care for animals that being the first option is absolutely crazy. They let us know that he’ll need more than just the 24 hours but we were paying with the Todd’s fund and only we approved for the 24 hours (which was the new estimate after bringing him back) so yet again the gave us the euthanasia option. We ended up calling and going to the spca and because we adopted him there the told us they can pay up to 6k in care so we transferred him to a different vet after his 24hours with vca. At the new vet the discovered he also had a heart murmur which we also weren’t told at vca. Heather also told us (when we were asking questions) that she doesn’t know she’s not a doctor, she has a business degree and doesn’t know anything about medicine). They have lack of communication and rude staff working there and only care about money. They do not care about your pet. If you’re having trouble paying for you pets vet bills there are options out there! Don’t give up and euthanize just because that’s their first suggestion! You just have to look for the resources. Our cat is now doing great at the new vet and will come soon.

Frequently Asked Questions About VCA Baring Boulevard Animal Hospital