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Geek Squad

3.0
(42 reviews)

Business Details

5575 S Virginia St, Reno, NV
89502, United States
(775) 448-9797

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
5575 S Virginia St, Reno, NV
89502, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.0
42 reviews
5 stars
18
4 stars
2
3 stars
1
2 stars
2
1 star
19
  • LD
    Lynzee Dzioba
    Jul 8, 2026
    2.0
    Stop telling your customers to go to their carrier when a phone is defective. Just send us to the manufacturer so we aren't running in circles wasting time. I feel like if you work here this is something you should definitely know.
  • SG
    sonya gingras
    Jul 7, 2026
    1.0
    They are terrible. Since June 12, 2026 I've been trying to get my new printer set up. First tech did it wrong. No use of printer 'till July 7, 2026. It was remotely done on phone after 1 hour! Now there is a paper jam and I'm trying to get service scheduled again. I talked to two different techs @ same time to get an appointment. They were both obtuse & couldn't & didn't know what to do. I hung up after 30 minutes. They were both from foreign countries. Language barrier? I'll never shop at Best Buy again. I'm very stressed & need to take my panic attack pills to recover.
  • SM
    Samannieann Marmerit
    Apr 14, 2026
    1.0
    Horrible service
  • OT
    ophelia trujillo
    Sep 11, 2021
    5.0
    Took my laptop in to be checked, I thought I had a virus, got it checked, turns out I didn't. Was in n out of there within 20 minutes. Guys at the Geek Squad were great!!!!
  • JG
    Joe Gagliardo
    Feb 15, 2018
    1.0
    Just learned that the Geek Squad repair is absolutely useless... sent in my $1800 computer that I bought the $300 warranty on for them to tell me there is nothing wrong yet it turns off randomly all the time.... not only that but I get it back today go to use it and oh guess what, they forgot to give me my power cable back... I then try to call and tell them this and after 30 minutes constantly calling with not one person answering the phone I give up because they are now closed.... DO NOT! Buy the extended warranty through geek squad cause they will screw you over if you end up needing it...

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