Apple Shayden Summit

Reviews

• TB

  Thomas B

  Sep 26, 2026
  1.0
  Worst experience ever waited 2 hours for Genius Bar and then we are told it will be over 6 hours for a battery swap when was told 1 1/2 to 2 hours for repair. This Apple Store should be closed worst experience ever.
• A

  薛艳峰

  Sep 26, 2026
  3.0
  我在网上抢购了一台蓝色的18pro Max，到店后发现更喜欢银色，我问工作人员我能更改吗，他让我输入名字然后告诉我前面还有两个人在等待，我在那等了30分钟，没人理我，我走到Order pickup，另一个工作人员让我自己打客服电话更改，我挺无助的，准备取消订单，这个时候有个妹子过来问我遇到什么事（3分给她的，不然我一星都不想给），我终于明白到问题在哪里了，网上购物店里取货可能不算他们的业绩，虽然最后我还是拿到了想要的手机，但是体验很差。 我去年在这家店买了苹果17和Air，用中文评价是告诉懂的人，如果你在网上看好了，到店里买完就走，他们速度会很快，如果你网上买店里取货要等很久，或者如果你在店里问问题会觉得他们很不专业，态度不咋滴。
• SB

  S B

  Sep 23, 2026
  1.0
  We’re from out of town and wanted to buy a new computer. First off, the customer service was trash, took a minute for someone to come help us even though there were workers talking to each other not paying attention. Once we got helped we had a computer we wanted and asked if it could be shipped to us. Got responded with a short answer no, no reasoning or justification. Almost like it was just inconvenient for them to ship it. Then we had some questions about Apple care and was quickly told to “just google it.” Not sure what the actual job qualifications are for this store but it’s clearly not much.
• LL

  Luciano

  Sep 19, 2026
  1.0
  I cracked the screen on my iPhone, and since it no longer works, I went to the Apple Store today to get a replacement. However, the lady outside with the iPad told me that the Genius Bar is not operating today because they are using the staff to handle all the customers buying the new iPhone 18. So now I have to wait until Monday with a phone that doesn’t work because the store is prioritizing selling new iPhones over providing service to existing customers? This was a terrible experience and very disappointing. I understand that the new iPhone launch can be busy, but existing customers who need support shouldn’t be left without service because the staff is being redirected to sales. The way this was handled reflects very poorly on the store’s management.
• EC

  Ege Can

  Sep 14, 2026
  1.0
  Apple as a brand is completely done for me. I have had problems every single time I visit this store. I bought a $50 Apple case just three months ago, and it has already started peeling and falling apart. Since it was my first time using an iPhone 17, I specifically bought the case directly from Apple, expecting better quality. What a huge disappointment. When I went to this Apple Store, they told me they couldn’t repair or replace the case because I didn’t keep the tiny pieces that had broken off from it. I even spoke with the manager, and I was given exactly the same answer. For a $50 case that fell apart after only three months, this is absolutely ridiculous. The product quality was disappointing, but the customer service was even worse. If this is the kind of experience I’m having with something as simple as a phone case, I can’t even imagine what would happen if something actually happened to my phone. I will never buy another Apple product again — not even an iPhone. Honestly, it’s no surprise to me that their stock price is falling. Completely unacceptable.