The Cosmopolitan of Las Vegas

Reviews

• AW

  Asperita White

  Apr 26, 2026
  3.0
  I visited this hotel last weekend. Our flight landed pretty early so we checked in before 10 AM. We asked if it was possible if we could get in the room a little bit earlier and Leroy said that he would do his best and try to give us a text or phone call by 1 o’clock. I never received a phone call. I never received the text. I finally went back up to the desk around 3:30 because check-in was at 3 o’clock so at this point, we were tired from traveling and check-in was past due. This wonderful person named Joe told us our room had been ready and he checked us in and got us all set! Other than that staff was very friendly and I enjoyed the rest of my stay! It was a long day and I was very aggravated so -2 stars for service in the beginning which was very poorly done!
• JE

  John Evans

  Apr 26, 2026
  4.0
  Stayed here for a work conference at this hotel in the 4th floor. Due to a faux pas by the hotel upon check-in which I will not describe since one of their staff rectified it, we were given an upgraded room on the 49th floor with a balcony and great view of the Bellagio fountains and The Sphere. Room was clean. Bathroom was spacious. Separate door for toilet is always nice, but tough for those night bathroom visits when said door closes automatically. Not as smoky on the main floor compared to other casinos, but still irritated our noses when walking through this highly public areas. Lots of food & drink choices, but all typically over priced. Using the sidewalks and bridges, good location to walk around. After the conference, we moved to Treasure Island to save money, but you get what you pay for, and that was certainly a downgrade.
• TE

  Tommy Ereli

  Apr 26, 2026
  2.0
  Normally when I check into hotels priced at $600+ per night, I don’t expect to spend 35 minutes just getting through check-in. I wish I were exaggerating, but this seemed to be the norm here. I understand that short staffing can happen—though it was a bit surprising for a Saturday at 4 PM—but it still set a disappointing first impression. What stood out even more was that there was no acknowledgment of the delay, not even a simple gesture like offering a welcome drink after such a long wait. When I finally got to my room (booked through AMEX FHR, with no upgrade—which, to be fair, is pretty standard these days), the cleanliness was unacceptable. There were used towels from previous guests left in the closet, which was concerning. At that point, I didn’t want to go back downstairs and potentially wait another 30–40 minutes to resolve the issue. At the end of the day, I had a place to stay—but that’s about it. For $600+ a night, this was nowhere close to a luxury experience, and frankly, not worth the price. I wouldn’t recommend.
• JJ

  James Jaxon

  Apr 25, 2026
  1.0
  Stayed here a few years ago and it was an incredible experience so we stayed here again. Once they found out I was a first responder and it was a special occasion they jumped through hoops to make sure we were happy and wanted to even comp a night for us to stay longer. THIS TIME WAS TOTALLY DIFFERENT!!! We first got here and couldn't even check in beacuse we weren't the "main" person on the reservation but... we were added to it as a guest. We spent 2 and a half hours in the lobby with them giving us the run around before the manager took care of it in 10 min. Then.... attached was the condition of our room! Even with that... weve decided today to stay 1 more night Tommorow night (sunday night) going into Monday. They were not only not willing to work with us to get us to stay the prices are jacked up and we are told there arent many rooms available. Really?!?!? On a Sunday night?! Really?! Other hotels are a fraction of the price shoot some are almost free just pay the resort fee. They were extremely rude through the process as well when we wanted something resolved!! This was a trip for my 35th birthday among other special occasions etc etc.. and WE WILL NEVER EVER EVER STAY HERE AGAIN EVER!!!! I get it people are blinded by the good views but stop for a second! Is it really worth the fact 90% of everything else is terrible and your paying 5x more. NO! But one good thing... Jose at the bar in the lobby is one of the best bar tenders ever and extremely nice!!! Thank you man for being one of the only good things about this hotel! Update: found a little "present" outside our door and tried one last time before packing to move to another hotel for tonight with the manager. I was told she couldn't do anything. Went to the Bellagio and talked to the main guy at the desk about everything we all went through. THEY HOOKED IT UP AND MADE SURE WE WERE HAPPY!! The cosmopolitan you really need to fix some things you are losing more money than you think!!
• LI

  Lee Ivy

  Apr 22, 2026
  1.0
  We were extremely disappointed by our check-in experience at the Cosmopolitan. We chose this property for our anniversary and arrived excited for what we hoped would be a special stay, but the front desk experience immediately left a bad impression. We are Marriott Platinum members and specifically booked this hotel to celebrate our anniversary. We had heard from friends that the Cosmopolitan had acknowledged special occasions with small touches like anniversary chocolates, and our family has had similar experiences at other Las Vegas properties such as the Wynn and Venetian. We were not expecting anything extravagant, but we did expect at least a basic level of hospitality and recognition. Instead, the front desk staff was rude, dismissive, and made us feel like our concerns were an inconvenience. We also paid for a fountain-facing room and specifically requested that the tub window face the fountains as well. That is not the room we received. Even more frustrating, no one clearly disclosed at check-in that there would be a $1,000 upfront hold for damages, incidentals, or minibar charges. Finding that out without any proper explanation was an unpleasant surprise and added to the feeling that communication throughout the check-in process was poor and careless. This was especially disappointing because this was our first trip to Las Vegas, and we were celebrating our anniversary. We truly loved Las Vegas and had hoped the Cosmopolitan would become our go-to hotel for future anniversary trips. Instead, the service at arrival made the experience feel unwelcoming and mishandled from the start. Unfortunately, based on this experience, we would strongly consider staying at the Wynn next time instead. For a property with this reputation and price point, the lack of professionalism, poor communication, and failure to deliver on what was booked fell well below expectations. We hope management takes this feedback seriously and makes an effort to address this experience appropriately.

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