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Geek Squad

3.1
(42 reviews)

Business Details

(702) 260-8707

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
6950 Arroyo Crossing Pkwy, Las Vegas, NV
89113, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.1
42 reviews
5 stars
14
4 stars
8
3 stars
2
2 stars
3
1 star
15
  • TA
    Tesfaye A
    2 days ago
    1.0
    Geek Squad offers poor customer support and is unhelpful. They waste time without resolving issues, showing no respect for your schedule. Even with an appointment, minor repairs take too long. Imagine how much longer major repairs , installations , or other staff need to fix/replace would take. Remember that appointments are essential for effective time management. Walk-ins cannot be accommodated. Appointments are often not honored even after long waits. Timeframes are critical, yet this was not understood, and there was a lack of courtesy.
  • JD
    Joker Dukeman
    Jun 28, 2026
    5.0
    Store is great calling there however isn't since the AI doesn't work at all currently not only does it not work it only starts to anger someone calling instead of a simple press a number to talk to that certain department.
  • SY
    Siyuan Yu
    Jan 9, 2025
    1.0
    On 1/9. May I visited this Best Buy location with the intention of replacement my iPhone battery. Unfortunately, what should have been a straightforward and professional experience quickly turned into an encounter that left me feeling dismissed, disrespected, and discriminated against. The first associate I spoke with, Devin, outright refused to assist me with the exchange. When I inquired if I could contact Apple to verify the situation, his response was dismissive and unprofessional: “I don’t care if you call Apple; I’m not going to exchange it.” This level of customer service was shocking and completely unacceptable for a company of Best Buy’s stature. Seeking a resolution, I requested to speak with the store manager. However, the manager’s behavior was even more appalling. Rather than addressing the issue with professionalism, he raised his voice at me multiple times, even after I politely asked him to lower his tone. His aggressive and hostile demeanor was completely unwarranted and left me feeling as though I was being singled out because of my ethnicity. When I requested his business card to ensure I could file a formal complaint, he refused to provide one. Instead, he hastily wrote down a name and phone number on a piece of paper, leaving me to question whether the information was even accurate. This experience was not only unprofessional but also indicative of a lack of respect for customers—particularly customers from diverse backgrounds. As a long-time Best Buy customer, I expected better. I sincerely hope that Best Buy takes incidents like this seriously and provides its staff with proper training on customer service and cultural sensitivity. Situations like this undermine trust in the brand and tarnish its reputation. I urge management to investigate this matter thoroughly and take the necessary steps to ensure no other customer has to endure a similarly unpleasant experience at this location.
  • SF
    Star Frank
    Jan 16, 2023
    1.0
    The geek squad here are extremely rude and speak to you like your stupid. Very poor customer service and on top of that they didn’t have the part or a loaner phone and wanted to keep my phone until the part came in leaving me with no phone. Spoke to the manager but he just seemed like he was to lazy to do anything or fix the problem. Not sure why anyone would pay for service from this group of misfits.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy offer?

Geek Squad offers tech repair, setup, and support services including computer repair, cell phone repair, data recovery, and appliance repair. You can schedule service in store or online.

Where is Geek Squad located in Las Vegas?

Geek Squad is located at 6950 Arroyo Crossing Pkwy, Las Vegas, NV 89113, USA.

Brand Certified Facts from Geek Squad

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