Cricket Wireless Authorized Retailer

Reviews

• MK

  Michael Kaluzniak

  Jun 27, 2026
  1.0
  Avoid this location unless you’re just buying something. The girls here have no clue what they’re doing when it comes to adding or removing services. I was trying to add a new phone to existing service and combine two accounts into one. Mind you they created two separate accounts previously that they shouldn’t have. I was sent back home to get a phone belonging to the account so they could send a one time code. So after an hour of frustration I returned with the phone, however now they were explaining that the new phone I purchased, the sim was locked to another service and I would need to return the phone. I had enough of the incompetence and went up the street to a different Cricket location. The manager there had the new phone and account issues resolved in under 10 minutes. He didn’t need the phone I was told to go home and get and the sim issue was not an issue for him.
• ER

  Einstein AND INA RAMIREZ

  Jun 26, 2026
  1.0
  No air conditioner and very poor customer service i was going to purchase new phone.
• EB

  elysia Botwin

  Jun 14, 2026
  1.0
  I been with cricket for years we left and went to another phone company but we came back to cricket and since we have been back we been having nothing but problems with our phones now my daughter's phone doesn't work I am thinking of leaving cricket and not coming back thus should not be happening with new phones with the Samsung galaxy a16
• AA

  Adele Anne

  Apr 28, 2026
  5.0
  Melissa was very kind & helpful. She is also very knowledgeable. It would be nice if your stores felt more welcoming. They are quite sterile with no places to sit when you are waiting. At least have some chairs out, especially for those of us who are physically challenged. The stores get crowded & busy & standing for all that time is difficult. Also, your stores never smell good & they are stuffy. If the atmosphere was more pleasant, people wouldn't dread coming in. Finally, as a Cricket customer for SO many years, I find it hard to believe that there are no deals, other than ridiculous ones, like changing my phone number, to help with my plan or a purchase of a new phone. I was disappointed in what you had to offer, especially to a long time customer. Melissa is the only reason that I went back tĥĥĥǰǰ by that store.
• AW

  AL. W.

  May 26, 2024
  5.0
  Thank you Andrea. Just traveling through had problems with my phone. Got a new phone w/tap capabilities (NFC) and I was able to check in to my room and didn't have to cut my trip short. Thanks again Andrea. The professionalism is outstanding at this store

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