Apple Town Square

Reviews

• TL

  Tommey Liang

  1 day ago
  4.0
  Pretty good Apple Store at Town Square. There are always plenty of employees working, and this one did not disappoint. Many employees were engaged with customers. Overall organized with products to see and test out. Just wish they had more equitable prices and bargain deals to offer.
• QT

  Quinn Tian

  3 days ago
  1.0
  I walked into the store hoping to learn more about the latest iPhone Duo, but the experience was disappointing from the moment I arrived. Usually, there is a staff member near the entrance to greet customers and help direct them, but no one was there. Everyone seemed busy, and after waiting without being acknowledged, I eventually approached a female employee wearing a beanie and asked whether the iPhone Duo was on display. She looked at me strangely and responded in a very dismissive tone, saying, “The iPhone Duo hasn’t come out yet. You need to wait until October.” Her attitude made me feel as though I had just asked the dumbest question in the world. She then walked away without offering any additional information or assistance. I understand that a product may not be available yet, and I certainly don’t expect an employee to change a release date. What I do expect, however, is to be treated with basic courtesy when asking a simple question. A professional response could have taken ten seconds and left an entirely different impression. I have to say that the Apple Store experience seems to have declined significantly over the years. Compared with the level of customer service and attention I remember from about a decade ago, both the staff training and overall store experience now feel noticeably worse. For a company that puts so much emphasis on its premium retail experience, this visit was genuinely disappointing.
• LD

  Lei Duverger

  5 days ago
  1.0
  I can’t not do any trade in because racist Ryan employee I don’t know if a manager that’s why he said so I can not trade any of my personal phones because he has a problem why such a racist should sue him for interfering while I am trying to switch phones with Apple associate Apple should not have Racist employee telling valuable customer to leave the store such a racist racist racist
• SM

  Sean McNamara

  Sep 15, 2026
  3.0
  The only reason it is a 3 star rating is because the salesman Jeremy knocked it out the park with his customer service! Thank you sir!! You did an outstanding job! The manager who did not give me her name all but accused me of stealing the tablet that I was trading in. Her tone, attitude, and choice of words leaves so much to be desired. I worked all night and made an appointment to pickup a new device. I showed up 20 minutes early (I told the first lady when I walked in I was early and I could wait) and was almost instantly accused of stealing my old device, because I missed a step in removing my info. I received so much attitude I couldn’t believe it. I was made to call the 800 Apple help line which was just as useless. I would have been better served calling a Samsung help line for advice on my Apple purchase for as much good as she did. I was told even though I made an appointment at their insistence and paid nearly $1000 for a new IPad mini I should go home and come back when they tell me they’re ready for me. I foolishly thought that was the purpose of setting up an appointment time. But what do I know. Although Jeremy did an amazing job and helped me out tremendously I would strongly suggest finding another Apple Store to deal with in the future.
• GG

  Giovanni Galati

  Sep 12, 2026
  1.0
  — Very Disappointing Experience 9/12 time around 6:30pm This afternoon, my wife and I visited the Apple Store at Town Square because we were interested in purchasing the latest iPhone and wanted to get some information before making the purchase. We politely approached a sales associate and explained our situation. I had previously contacted Apple Support through messaging and was told that, because of my current wireless provider, Cox, I could proceed with the purchase and make the necessary change afterward. However, the sales associate categorically told us that this was not possible. This created a clear contradiction between the information provided by Apple Support and the information given to us in the store. My wife then asked whether she could trade in her iPhone 17. Again, the associate immediately told us that this was absolutely not possible. What was most disappointing, however, was his attitude and lack of professionalism. We repeatedly explained that we were not interested in purchasing an iPhone 17 and that our intention was to upgrade. Despite this, he continued trying to sell us the iPhone 17 instead of listening to what we were actually asking. Then, while my wife and I were still speaking with him, he simply turned away from us and began assisting customers who had just entered the store. He did not excuse himself, apologize, or even come back to finish the conversation with us. I told him directly that I found his behavior extremely disrespectful and offensive. He didn’t even respond. I have been an Apple customer for approximately 20 years, and this was by far one of the most disappointing experiences I have ever had with Apple. I understand that employees can sometimes provide incorrect information or that there can be misunderstandings regarding Apple policies. What I cannot accept is being treated with such a lack of courtesy and respect as a customer. I expect much better from Apple and from an Apple Store employee. I sincerely hope that Apple management takes this complaint seriously. I expect someone from Apple or the store management to contact me, provide an explanation, and, most importantly, apologize for the way we were treated. Very disappointing experience and completely below the level of customer service I have come to expect from Apple after 20 years as a customer.

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