Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Kyle was extremely patient with our product trouble shooting. I truly appreciate his knowledge for the products and honesty. Will be back to do business with him
DD
Derek
Jun 10, 2026
1.0
I am writing this to warn other customers about the predatory service practices at this location. I brought my iPad in for a screen repair covered under AppleCare+ and my initial in-store evaluation resulted in a signed agreement for a $0 repair cost.
After leaving my device, I was told I had 'verbally agreed' to a $99 charge over the phone—a claim that is completely false and contradicts my original service documentation. When I returned to the store to resolve this, the store leader, Mohammed, refused to provide the internal repair logs or documentation of this supposed agreement.
Even worse, after receiving an email from the store asking me to come pick up my device, I arrived at the store only to be refused my own property unless I paid the disputed $99 fee. My experience escalated to corporate support and a BBB filing, and yet this location continues to withhold my personal property as leverage for a fee that was never authorized.
I strongly advise anyone seeking repairs here to document every single interaction and keep physical copies of all paperwork, as the management here does not honor their own service agreements
BL
Brianna Leavitt
May 13, 2026
1.0
I know the product sells itself but the customer service I received today, has me considering whether to come back or not.
AB
Alejandro Muñoz B.
May 6, 2026
5.0
I had such a fantastic experience at Apple The Forum Shops! 🤩 The client services were truly great, making my visit incredibly smooth and enjoyable. This store is absolutely amazing, and I was genuinely impressed. ✨ I highly recommend it to everyone! 💯🍎
CB
Ciao Bella
May 5, 2026
4.0
I am an android user, but needed to come into the Apple store to get help with my IPods. The agents that I spoke to were very helpful, and professional. Unfortunately, they could not help me because my IPods were 1st generation (old).
Frequently Asked Questions About Apple The Forum Shops
What can I purchase at the Apple The Forum Shops store?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple The Forum Shops.
Where is Apple The Forum Shops located?
Apple The Forum Shops is located at 3500 Las Vegas Blvd South inside Caesars Palace, Las Vegas, NV 89109.
What are the opening hours of Apple The Forum Shops?
The store is open Monday to Thursday and Sunday from 10:00 AM to 9:00 PM, and on Friday and Saturday from 10:00 AM to 10:00 PM.
Does Apple The Forum Shops offer technical support?
Yes, you can get technical support at the Genius Bar located inside the store.
Can I pick up my Apple order in-store at Apple The Forum Shops?
Yes, Apple The Forum Shops offers in-store pickup for your orders.
Is Apple The Forum Shops wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What payment methods are accepted at Apple The Forum Shops?
Apple The Forum Shops accepts debit card payments and mobile NFC payments.
Are there any nearby Italian restaurants where I can dine near Apple The Forum Shops?
Yes, Spago Las Vegas and Trevi Italian Restaurant are nearby Italian dining options close to Apple The Forum Shops.
Which luxury fashion stores are near Apple The Forum Shops?
Nearby luxury fashion stores include Burberry, Fendi, Escada, and Dolce & Gabbana, all within easy reach from Apple The Forum Shops.
What notable nearby attractions can I visit before or after shopping at Apple The Forum Shops?
You can visit Caesars Palace Hotel & Casino or the Forum Shops at Caesars, a nearby landmark and shopping center, for entertainment and shopping experiences.
Brand Certified Facts from Apple The Forum Shops
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