Apple Fashion Show

Reviews

• LV

  Lixos Virtuais

  4 days ago
  2.0
  I booked an appointment for an Apple Vision Pro demo, but when I arrived at the store, I was told they were too busy helping customers with sales and that someone might be able to assist me in a few minutes. I asked how long I could expect to wait, even approximately, and the employee told me they couldn’t say because they were simply too busy. I then asked, “So you’re telling me I should go home?” and she said, “Yes, I’m so sorry.” To be clear, the employee was kind and polite, and my issue is not with the staff. The problem is with the service and the way appointments are being managed. If the store is too busy at 2 p.m. to honor scheduled demo appointments, the demo appointments should not be available at that time. An Apple Vision Pro demo is a potential sale of a very expensive product. Customers who specifically take the time to book an appointment should be able to expect that appointment to be honored. Very disappointing experience.
• AB

  Alfie van Beek

  Sep 25, 2026
  5.0
  Di & Jason waren absoluut superhelden! Ze hebben ons ontzettend lang geholpen en wisten al onze vragen en problemen op te lossen. Zonder hen was het ons echt niet gelukt! Wij kochten een nieuwe iPhone, maar omdat we uit Europa komen, werkte onze provider in eerste instantie niet mee. We moesten daarom een eSIM aanvragen, wat voor behoorlijk wat extra gedoe zorgde. Mocht je als Europeaan dezelfde keuze maken, check dan vooraf goed bij je provider of alles goed geregeld kan worden met een eSIM. Je kunt je oude telefoon inruilen om korting te krijgen op je nieuwe telefoon. Bij Apple wordt aangeraden om je oude telefoon via iCloud over te zetten naar de nieuwe, omdat dit snel gaat. Persoonlijk heeft dit bij mij ontzettend veel stress opgeleverd. Daarom zou ik achteraf aanraden om de nieuwe telefoon eerst voor de volledige prijs aan te schaffen en vervolgens alles rechtstreeks van je oude telefoon naar je nieuwe telefoon over te zetten. Op die manier blijven veel apps ingelogd en blijft bijvoorbeeld je Apple Watch gekoppeld. Het heeft mij uiteindelijk dagen gekost om alles weer precies te krijgen zoals het was. De overdracht van telefoon naar telefoon duurt misschien wat langer, maar voor mij was dat absoluut de moeite waard. Je kunt je oude telefoon vervolgens de volgende dag alsnog inleveren. Het bedrag van de inruil krijg je daarna teruggestort. Nogmaals ontzettend bedankt aan Di & Jason voor jullie geduld, hulp en inzet! Zonder jullie was het echt niet gelukt!
• DC

  Dario Contartese

  Sep 25, 2026
  4.0
  La atencion fue buena, pero no lo suficiente para mi gusto... es como que no se esmeran los vendedores.. Almenos eso nos paso a nosotros...
• RR

  Roselynn

  Sep 19, 2026
  3.0
  The other employees were nice but the man that was Asian/Pacific Islander was very rude, unprofessional and discriminating other colored customers. Why was he only treating the Europeans decent more nice compared to his own people, Latinos, and African decents?
• TY

  T Young

  Sep 8, 2026
  1.0
  This was a terrible experience. I went in for what should have been a straightforward battery replacement. At no point was I informed that there was a possibility of additional damage or complications during the repair or I needed another device after. The repair took approximately four hours, and during that time the logic board and back glass were damaged. Although those parts were replaced, I was given back a phone that was completely dead, not activated, and not functioning properly. It was obvious the technician did not have the skill to replace a battery. My phone was in perfect condition prior to service. When I asked about the phone not being powered on, I was told, “It’s like a new phone, and we don’t charge them up at all since it’s hooked up to a computer.” I was also told they could not assist me with anything related to my Apple account or activating the phone. Since I didn’t have another device signed into my Apple account, I ended up spending more than five additional hours working with T-Mobile to get my phone activated and working again. I understand that complications can sometimes happen during repairs, but what was most frustrating was the lack of communication and assistance afterward. A simple battery replacement ultimately turned into an all-day experience and required significant additional time to resolve issues that arose during the repair. I hope this feedback is taken seriously and improves both communication during repairs and customer support when something goes wrong. There should be no reason the incompetence I experienced at this store should happen to anyone else.